Forum › Router › How to do if"Authentication Failed" or "Incorrect Account or Password" is dispayed when doing authentication?

zhangqiao@ruiji Publish time 2024-4-16 17:11:30

How to do if"Authentication Failed" or "Incorrect Account or Password" is dispayed when doing authentication?

Fault Phenomenon

1. When enter the voucher or incorrect account password, show ‘Authentication failed’ or incorrect account and password.
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Troubleshooting Steps:
1. This error is usually caused by wrong voucher code, user name or password. Please help to check that the correct voucher code or user name and password on following page. And make sure you have input them correctly
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