Forum › Router › How to do if ‘The number of STA exceeds the limit’ is displayed when doing authentication？

zhangqiao@ruiji Publish time 2024-4-17 09:30:47

How to do if ‘The number of STA exceeds the limit’ is displayed when doing authentication？

Fault Phenomenon
When enter the voucher/account, show ‘Thenumber of STA exceeds the limit'
data/attachment/forum/202404/17/091756x0h2zfsff6hffc9n.png
Troubleshooting Steps
1. Check whether the number of users of the account/voucher is limited to 1 and other users have been bound to the account. If yes, you can do following three ways to solve it:
(1) Create a new voucher code or Account for the current user
data/attachment/forum/202404/17/092538zclsc6anaoknnzzn.png
(2) Cancel the Mac bing for the first use
data/attachment/forum/202404/17/092544fqqqqd45smq1lqck.png
(3) Modify the concurrent devices. You can set "Concurrent Devices" based on your needs
data/attachment/forum/202404/17/092923wlv7lqa3m9v8ammm.png

Naseemfaris315@ Publish time 2024-10-14 08:26:49

Stay limited problems

yujiamin@ruijie Publish time 2024-10-14 13:55:20

Naseem Faris replied at 2024-10-14 08:26
Stay limited problems

Dear sir

May I know you configure portal authentication on what device? If the problem still exists, please help share with me your network via this guide to further check this issue: https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=1751&extra=page%3D1.


Best regards
Jenny

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