How to do if the period of voucher/account fails to limit on Reyee EG?
1. Key WordReyee EG, Period Limit
2. Fault Phenomenon
The period is expired but still can be used.
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3. Device Model and Version
Device Type
Device Model
Device Version
Gateway
EG105GW(T)
ReyeeOS 2.230.0.2003
Access Point
RAP2260
ReyeeOS 2.230.0.2003
4. Troubleshooting Steps
(1) Check if the device or version support Voucher/Account limiting period.
RG-EG105GW and some versions of other devices doesn't support period limit. Please check the product datasheet or other related information to check details.
(2) Check if the user has configured period limit
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If the product doesn't limit the period,which means the voucher or account band an incorrect user group. Please kick the current user offline and create a new Voucher or Account for the current user, or modify the current Voucher or Account to bind to the correct user group.
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(3) Check if Reyee EG is online properly.
If Reyee EG not online on Ruijie Coud, the device configuration can't synchronize to Ruijie Cloud successfully. Please follow this guide to troubleshoot this problem:How to do when Reyee devices cannot go online on the Ruijie Cloud? - Switch - Ruijie Community (ruijienetworks.com)
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(4) Check whether the authenticated user‘s online status.
lf the user's period limit configuration iscorrenct, but the user still shows “online” status after the limited time, please contact Ruijie TAC support for help: RITA (Ruijie Intelligent Technical Assistant)
Note: it;s a normal situation that portal authentication users can still connect to the relevant SSlD after the expiry of the voucher or account,but they cannot access the Internet wirelessly.
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