Router/Cloud App

Hello there ,
One of my projects from the cloud is not synching with Router app - when I try to recreate same project, with same hardware it tells me that project with same name exists.
Any ideas on how to solve this?

Hi sir,

May you please provide the screen of this issue?

GTAC-Steve replied at 2023-6-24 16:17
Hi sir,

May you please provide the screen of this issue?

I have emailed you screens, have you received the mail?

Alexander Petrović replied at 2023-6-24 20:29
I have emailed you screens, have you received the mail?

Hi sir,
I didn't receive your email, could you please send it again? This is my email address:liuxiyang@ruijie.com.cn

GTAC-Steve replied at 2023-6-26 15:31
Hi sir,
I didn't receive your email, could you please send it again? This is my email address:liu ...

It seems that emails are not going through to you for some reason.
Have a look, under same profile, Router App shows 3 projects, Reyee Cloud shows 4 (which is correct number).

Any idea?

Alexander Petrović replied at 2023-6-26 19:20
Any idea?

Hi sir,
sorry for my late reply.
Where did you create the project?
Could you please try ruijie cloud APP and add it again after deleting this project?

GTAC-Steve replied at 2023-6-27 09:21
Hi sir,
sorry for my late reply.
Where did you create the project?

Hi there,
Project was created in my office.
Deleting the project is NOT ideal solution, issue is that is does not sync on YOUR end, between Cloud and Router apps.

Alexander Petrović replied at 2023-6-27 14:13
Hi there,
Project was created in my office.
Deleting the project is NOT ideal solution, issue is t ...

Hi sir,
This problem does not occur in my test. Could you please check some Router/Cloud APP versions as follows:


Were these four projects created together?

GTAC-Steve replied at 2023-6-27 14:41
Hi sir,
This problem does not occur in my test. Could you please check some Router/Cloud APP versi ...

I am running latest version on both apps.
Projects were not created at the same time.

Question - does Router and Cloud App synch on your servers?

Alexander Petrović replied at 2023-6-27 14:48
I am running latest version on both apps.
Projects were not created at the same time.

Hi sir,
Yes, I create project on Cloud APP, it sync to my cloud eweb
Your mean you create project on Cloud APP,right? May you share the version screenshot of these two APP?
Btw, would you mind tell me your email？

GTAC-Steve replied at 2023-6-27 15:26
Hi sir,
Yes, I create project on Cloud APP, it sync to my cloud eweb
Your mean you create project  ...