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How to Copy Information Collected in One-click Mode over TFTP When No USB Flash Drive Is Available? Reply

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How to Copy Information Collected in One-click Mode over TFTP When No USB Flash Drive Is Available?
5364 1 2017-5-3 16:42:51
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How to Copy Information Collected in One-click Mode over TFTP When No USB Flash Drive Is Available?


0 2017-5-3 16:43:21 View all replies
When no USB flash drive is available, case-type devices using the RGOS 11.X software platform (78E/86E/N18000) store information that is collected in one-click in the temporary directory TMP/VSD/0. Files in this directory need to be copied to the flash memory and hen copied to another position over TFTP.

The operation steps are as follows:
Step 1: Enter the debug su mode and start one-click information collection (no USB flash drive needs to be inserted):
Ruijie#debug su
Ruijie(support)#tech-support package

Step 2: Copy files that are collected in one-click mode in the temporary directory TMP/VSD/0 to the flash memory.
run-system-shell
cp /tmp/vsd/0/tech_support* /data
sync
exit

Step 3: Copy the files to another position over TFTP.

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