Daniel.ting@ita Publish time 2023-4-30 21:13:29

Network outage

Hi Support,

I have frequent network outage on my network ever since i implemented the Ruijie switch and APs.

data/attachment/forum/202304/30/204520dvamyrm14lgiryrr.png

This has been happening on a weekly basis. please advise. The internet would be down for a few mins and it would come back up shortly. I do not think that it is a power failure because the devices are going down at different timings.

Here are the serial numbers of the affected devices

G1RP5G3004555

G1RP5G3004703





G1PHAAR003438


G1QH1EG001778



G1QH1EG002365




G1QH1EG00514C





G1RH5EF00110B






G1RH5EF001351














Gateway is also showing online and offline






H1PA1YK000103






















Please advise on this as it is important that we have constant internet connection.













Thank you,
Daniel Ting

chenzixuan3@rui Publish time 2023-5-4 09:38:41

Dear sir

May i know what is your topology ? and can you provide the device version ?
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