GTAC-Sophia Publish time 2023-5-31 14:44:24

What can I do if I forget the EW management password?

a) If you manage your Reyee device on Ruijie Cloud, you can modify the password through Ruijie Cloud.
Old version:
data/attachment/forum/202305/31/144248v6xfl9xqxnf9qv6d.png
https://ruijie.feishu.cn/space/api/box/stream/download/asynccode/?code=MzAxNDJhM2RmOGE2MTRmNGY3NDEyZTZiYzNiYzg2OTBfRll1cDRMa3dwc0k2OEFTQnh5b09YMzRYQWFHZEhwcTFfVG9rZW46WTY0R2JnU3hUb1ZodjR4SGpYdWNQU3Ftbk80XzE2ODY2NDUzNTg6MTY4NjY0ODk1OF9WNA
New version:
data/attachment/forum/202305/31/144317rb9f1dxw9bxzien9.png
b) If you still can't log in with the new password after changing it, it's possible that the cloud hasn't synchronized the new password to the device. You need to change the password on the device web or cloud APP.
data/attachment/forum/202305/31/144346i8bc8hn3h817nzcz.png
data/attachment/forum/202305/31/144359dyigyyb25cinyyr2.png
c) If the Reyee device is not on Ruijie Cloud, you can press the reset button on the device for more than 5s to restore the factory settings.
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