YWLee Publish time 2023-6-29 15:29:11

Reyee home router mesah button led red on after upgraded lastest firmware

Dear Support,

Recent all the Reyee mesh home the Led Mesh Button red led turn after upgraded to new firmware,any way or turn of it?

Thank you data/attachment/forum/202306/29/152834vfxz1wt3iy330y3i.jpg

yujiamin@ruijie Publish time 2023-6-29 22:38:02

Dear sir

The red mesh indicator means the device pairing is disconnected, you can refer to this picture:
data/attachment/forum/202306/29/220118wdattw4wcu666w1i.png
May I know whether the system led indicator is normal now? How about your network topology? Whether the EW router is in router mode or wireless repeater mode now? If the EW is online on cloud, you can share with me your network to further check:
data/attachment/forum/202306/29/222020melrrt87lpsdqwts.png


Best regards
Jenny

YWLee Publish time 2023-7-2 22:05:47

Dear Jenny ,

Thank you for your reply ! any way to contact youvia email for this issue which I unable to reply youthru this community side after clicked submit . thank you

YWLee Publish time 2023-7-2 22:15:46

User 58099 replied at 2023-7-2 22:05
Dear Jenny ,

Thank you for your reply ! any way to contact youvia email for this issue which I u ...

as well I unable to send you the invite link thru this community page after click submit .thank you

yujiamin@ruijie Publish time 2023-7-4 16:00:40

User 58099 replied at 2023-7-2 22:15
as well I unable to send you the invite link thru this community page after click submit .thank yo ...

Dear sir

Sorry for my late reply. You can send the issue details to my email: yujiamin1@ruijie.com.cn. Looking forward to your reply.


Best regards
Jenny

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