WLAN Troubleshooting & FAQ Index
1. Device Maintenance1.1 Product related issue How many APs can an AC manage?How to enable the third radio of AP740-I?How to check the number of APs that can be supported by a device?
1.2 Password related issueWhat is the default password of Ruijie AP？How to reset the password of AC/APHow to reset the EWEB login password
1.3 License related issue
How to view the number of licenses occupied by different AP model on AC?How to migrate a wireless AC license to another device (unbinding license)Can multiple temporary licenses be imported to the same device?How to bind a license on VACWill APs go offline immediately if the command “no set license” is executed on AC?Will online Aps be kicked offline when the licenses are insufficient after temporary authorization expires?
1.4 Daily Management
How to reset AP?How to delete an offline AP?Does the CAPWAP tunnel support cross-NAT networking?what traffic is need to be allowed to pass the firewall between the AC and the RADIUS server?How to kick a user offlineWhere is the ap-config file saved on the AC?How to fix when the AP management address is forgotten?Does the wireless network support VLAN-Group?How to view the wireless terminal type and operating system information on the AC?Which of “ap-conf all” and “ap-config name” takes effect first?How to fix when the device cannot ping the domain name?How to configure the location of a fit AP?How to modify the address used by the AC to create the CAPWAP tunnel?How to modify the SSID of the wireless network?How to configure the static AP IP address in fit AP mode?How to disable a radio of the AP?How to disable automatic adjustment for the RRM channel?How to cancel AAA authentication for AC logon when AAA authentication is enabled onthe AC?How to configure switchover of the AC/AP O/E multiplexing interfaceHow to synchronize the AC time to the APHow to configure daily timed restart for the AP?How to close the LED indicator of the AP?How to view the MAC address of the AC?How to fix when the system can output information but cannot be operated during CRT-based logon through the Console port?
2. Feature
2.1 Wireless Fit AP Deployment
AP cannot go onlineThe wireless network connection is slow and unstableHow to check the reason why the AP is rejected from going onlineThe AC cannot distribute the configuration to the AP Only part of APs can go online on the ACThe AC and AP versions are the same but the AP cannot go online on the AC and the progress stops at JoinThe AP cannot go online on the AC and the progress stops at JoinAn offline AP is still displayed as "Online" on the ACMost APs cannot go online, online APs often go offline and the tunnel status frequently changesCan the AP and the user be in the same VLAN in the fit AP local forwarding mode?How to check whether the forwarding mode is local forwarding on the AP?The IP address of the AP VLAN is obtained by the wireless user
2.2 Wireless Security Functions
Will own Ruijie APs be countered if the wireless AP countering is enabled?How to display the detected rogue APs?How to display all SSID in the environment? How to judge whether an AP is under countering?
2.3 Wireless Rate Limit Functions
How to display the rate limit configurationWhat is the unit of the rate limit parameter in the rate limit commandLimitation for Rate Limit in Local Forwarding ModeCan rate limit be set for WLAN-based users in local forwarding mode?Does the AP support multiple rate limitsWhich rate limit mode has a higher priority on the AC?What’s intelligent rate limit?
2.4 Wireless Web Authentication Function
How to view the information of authenticated users in Web authentication mode?How to force a web-auth user offline?How to display the HTTP redirection configurationHow to display Web authentication configurationsHow to display the template and port parameters configured by the device on the AC?How does the traffic Detection of Web Authentication work?The Web authentication user is disconnected abnormally and the communication is unstableDoes built-in Web authentication support pushing advertisement without authentication or pushing advertisement after authentication?The traffic keepalive detection is based on the user MAC address or user name inWeb authentication mode?What are the protocol and port used by wireless second-generation Web authentication?Is wireless user data encrypted at the air interface in wireless Web authentication?Can the Portal server IP address be configured to a domain name on the AC?Does the AC support https redirection and which redirection port need to beconfigured?If the terminal uses a static IP address in Web authentication mode, can the IP address of the terminal be uploaded to the server?How to bypass specific devices in Web authentication mode?How to fix when “the authentication device does not exist” error occurs during Web authentication?The built-in Portal Web authentication page cannot pop up?A timeout connection error is reported when the built-in portal web authentication failsErrorcode analysis for User Offline in Second Generation Web Authentication ModeDefinition of error code in the Portal ProtocolThe URL cannot be redirectedThe Portal page cannot popupthe web-authentication user is forced offlineWeb authentication fails and the server fails to receive auth_req response packets from the device
2.5 Wireless Bridge
How many bridges does AP630 supportIs asso-rssi supported in a bridging environment?How to clear non-root AP configurations?What are precautions for multi-hop bridging?What is the signal strength requirement to guarantee the bridging link and video transmission quality?How to fix when modification to the non-root AP do not take effect on the AC?Is local forwarding mode supported when fit AP630s are bridged?
2.6 Roaming
What is Wireless Layer-2 RoamingWhat is Wireless Layer-3 RoamingHow to check whether a user is roamingHow to view all roaming usersWhat is Cross-AC Wireless RoamingDoes fat AP support Layer-2 roaming?How to confirm whether a wireless user successfully roams?What are precautions for deploying wireless roaming?How to reduce the client roaming frequency?Does the STA roam when it switches signal between APs of same SSID but different WLAN-IDs?How to enable Layer-2 roaming on AP version 11.x?Can Layer-3 roaming be disabled on the AC?Which port is used for roaming?How to view the roaming trace of terminal?
2.7 5G preference (band select/steering)
How to check whether the band-select function is enabledWhat are the influences when band-select is configured on AC?What is the AP action when Band Select (5G preferential access) is enabled?Default 5G Preferential Access ParametersHow to adjust 5G Preferential Access Parameters
2.8 Wireless Load Balancing
How to View the Flow Balancing GroupHow to enable the flow-based load Balancing in local forwarding scenario？How many load balancing groups can an AC support now?How many APs at most can each load balancing group support?How to enable load balancing between AP radios on AC?
2.9 Multicast
How to adjust the wireless multicast packet sending rateHow to configure the multicast-to-unicast functionDoes AC support Layer-3 multicast?How to check whether CAPWAP multicast is enabled on AC or AP
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