suporte@gccorp. Publish time 2023-9-15 04:02:42

Email sending does not work for alerts.

I enabled sending emails related to the status of the "WAN" ports, but it doesn't work, only if the device goes offline. What to do?

javier@ruijie.c Publish time 2023-9-15 08:09:50

Hi:

You can refer to the following pictures about how to enable these alerts:
1. Select alarms:
data/attachment/forum/202309/15/080726lccncuutscgotzcc.png

2. Enable external network link exception:
data/attachment/forum/202309/15/080810z7zk2kkn32n9nhx3.png

3. Enable email in notifications Recipients:
data/attachment/forum/202309/15/080902oddiv5wyq155bv5b.png


Regards,

Javier.

suporte@gccorp. Publish time 2023-9-16 06:19:34

Hello Javier, how are you?

I already have these options active and contacts configured, I receive an Offline Device alert, but not WAN-related problems.

Example: I use "WAN" and "WAN1", one of them is offline and so far I have not received alerts.data/attachment/forum/202309/16/061926ug7s7p4e04trpe4x.pngdata/attachment/forum/202309/16/061926bbc24954wdvd9406.pngdata/attachment/forum/202309/16/061925nvierpwnoinvwnvr.pngdata/attachment/forum/202309/16/061926h0v5lcnvnkkygkny.png

suporte@gccorp. Publish time 2023-10-23 20:28:42

Guilherme Borges replied at 2023-9-16 06:19
Hello Javier, how are you?

I already have these options active and contacts configured, I receive a ...

No answers?

liuxiyang@ruiji Publish time 2023-10-23 20:46:40

Guilherme Borges replied at 2023-10-23 20:28
No answers?

Hi sir,
I am very sorry that Javier is not at work now.

Could you check if there is a log on EG about the device port down?data/attachment/forum/202310/23/204310b00ysjmw639dljev.png
Is there an alarm email if you manually close the lan interface?
If you want a real-time response, please use this link to ask for technical support:
www.ruijienetworks.com/rita



Best regards,
Steve

suporte@gccorp. Publish time 2023-11-1 09:18:27

GTAC-Steve replied at 2023-10-23 20:46
Hi sir,
I am very sorry that Javier is not at work now.

Hi Steve, how are you?
Connection and disconnection logs exist, but I am not alerted via email.
Only when a device goes offline.data/attachment/forum/202311/01/091848c43taa4azm6qtqt4.png

liuxiyang@ruiji Publish time 2023-11-1 09:50:52

Guilherme Borges replied at 2023-11-1 09:18
GTAC-Steve replied at 2023-10-23 20:46
Hi sir,
I am very sorry that Javier is not at work now.


Hi，
May you share the project with me ？Please share the link via Technical support in the link:www.ruijienetworks.com/rita, here is our real-time support.

Best regards,

Steve

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