r3683xara@gmail Publish time 2023-10-25 16:18:19

Reyee OS248 firmware in RG-EG105GW-X

Edited by Davizuco at 2023-10-26 05:06

Testing with support. Waiting...

David - TAC Publish time 2023-10-25 19:07:55

Dear Sir/Madam,

Could you please confirm if you have previously contacted our technical support and received a case for this issue? If you have an existing case, we can expedite the resolution through our RITA platform: www.ruijienetworks.com/rita.

If you haven't created a case, we strongly recommend initiating communication through this platform, which enables us to promptly address your issue with a timely response.

Thank you for your cooperation.

r3683xara@gmail Publish time 2023-11-2 05:48:12

GTAC-David replied at 2023-10-25 19:07
Dear Sir/Madam,

Could you please confirm if you have previously contacted our technical support and ...

Yes. I contacted your technical support and received a case for that issue. In the end, they managed to solve it satisfactorily. The firmware is ok. It was due to user incorrect configuration

Thank you

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