Muammer@starbil Publish time 2023-11-8 17:07:40

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liujunhui1@ruij Publish time 2023-11-8 17:13:05

Dear sir


Sorry for all the inconvenience
As we confirmed with the R&D team, this is a known issue reported today
Now R&D team still trying to find a soluiton for this issue, we will update all the details via email if we have any progress
To save time to describe the same problem when you re-enter the Rita Live session. We created a case ID CS20231108-2687395 for you.

Best regards,
Ross

liujunhui1@ruij Publish time 2023-11-8 19:48:06

Dear sir

this is issue has been fixed by the R&D team
However, pay attention to the case when logging in to the account, you need to use the account name you created at that time to log in and display normal data

Best regards,
Ross
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