fakhrimuhyiddin Publish time 2023-12-14 03:51:13

Masalah pada Ruijie RG-EW1200 sering restart

Hallo,
Saya mengalami kendala pada device ruijie RG-EW1200, device ini selalu otomatis restart setiap beberapa waktu sekali, saya lihat di log lebih dari 5 kali dalam sehari, saya bingung untuk mengatasinya, sudah berbagai cara saya coba tapi tetap nihil, mulai dari cek konfigurasi sampai mengganti adaptor.
Dalam kasus ini saya menggunakan platform ruijie cloud manage.
Siapa saja mohon bantu saya, berikan saya saran atau solusi agar saya dapat mengatasi masalah ini
Berikut saya tampilkan log restart :

Online/Offline2023-12-13 21:19:40Device offline. The final time when it sends packets to Cloud is: 2023-12-13 21:18:10(It is an estimated value. The deviation is 1 minute.)
Online/Offline2023-12-13 20:48:47Device goes online for the first time
Online/Offline2023-12-13 19:11:30Device offline. The final time when it sends packets to Cloud is: 2023-12-13 19:02:30(It is an estimated value. The deviation is 1 minute.)
Online/Offline2023-12-13 17:35:17Device online
Reboot2023-12-13 17:35:16Device restart
Online/Offline2023-12-13 17:34:40Device offline. The final time when it sends packets to Cloud is: 2023-12-13 17:25:40(It is an estimated value. The deviation is 1 minute.)
Online/Offline2023-12-13 17:10:22Device online
Reboot2023-12-13 17:10:21Device restart
Online/Offline2023-12-13 17:09:40Device offline. The final time when it sends packets to Cloud is: 2023-12-13 17:00:40(It is an estimated value. The deviation is 1 minute.)
Reboot2023-12-13 16:57:22Device restart
Reboot2023-12-13 16:49:05Device restart
Online/Offline2023-12-13 16:45:58Device online
Reboot2023-12-13 16:45:58Device restart
Online/Offline2023-12-13 16:45:41Device offline. The final time when it sends packets to Cloud is: 2023-12-13 16:36:41(It is an estimated value. The deviation is 1 minute.)
Online/Offline2023-12-13 16:39:27Device online
Reboot2023-12-13 16:39:27Device restart
Online/Offline2023-12-13 16:38:20Device offline. The final time when it sends packets to Cloud is: 2023-12-13 16:29:20(It is an estimated value. The deviation is 1 minute.)
Online/Offline2023-12-13 16:23:01Device online
Reboot2023-12-13 16:23:01Device restart
Online/Offline2023-12-13 15:57:11Device offline. The final time when it sends packets to Cloud is: 2023-12-13 15:48:11(It is an estimated value. The deviation is 1 minute.)
Online/Offline2023-12-13 12:43:28Device online
Reboot2023-12-13 12:43:28Device restart
Online/Offline2023-12-13 12:42:21Device offline. The final time when it sends packets to Cloud is: 2023-12-13 12:33:21(It is an estimated value. The deviation is 1 minute.)
Reboot2023-12-13 08:36:09Device restart
Online/Offline2023-12-13 02:11:48Device online
Online/Offline2023-12-13 02:11:30Device offline. The final time when it sends packets to Cloud is: 2023-12-13 02:02:30(It is an estimated value. The deviation is 1 minute.)

Terimakasih

javier@ruijie.c Publish time 2023-12-14 08:47:20

Sayang:

Bisakah Anda memberi tahu kami versi firmware apa yang Anda gunakan pada perangkat Anda?

Jika ada versi firmware yang lebih baru, kami mohon Anda untuk memperbaruinya.

Sudahkah Anda mencoba melakukan reset pabrik dan mengkonfigurasinya lagi?

Jika masalah berterusan, sila, kami meminta anda memulakan sesi sembang langsung supaya kami boleh menyemak peranti


Salam,

Javier

fakhrimuhyiddin Publish time 2023-12-14 14:34:39

GTAC--Javier replied at 2023-12-14 08:47
Sayang:

Bisakah Anda memberi tahu kami versi firmware apa yang Anda gunakan pada perangkat Anda?


Terimakasih sudah berkomentar,
Saya sudah mengupdate software ke versi paling baru :

ReyeeOS 1.219.2001 Terbaru



Saya tidak melakukan reset pabrik, karena saya punya sekitar 12 perangkat, dan beberapa perangkat seperti itu, yang tiba tiba melakulan restart otomatis, padahal saya tidak mengkonfigurasi restart otomatis.
Saya menggantinya dengan unit baru, dan hasilnya sama saja, apakah ada masalah sama konfigurasi saya di cloud manage ?
Salam

yujiamin@ruijie Publish time 2023-12-14 15:19:04

Fakhri Muhyiddi replied at 2023-12-14 14:34
Terimakasih sudah berkomentar,
Saya sudah mengupdate software ke versi paling baru :
Saya tidak me ...

Dear sir

I checked 219 firmware is already the latest version of RG-EW1200. Could you help take a picture about your power adapter model to further confirm?
In order to solve your problem faster, please also contact with us on Rita Live(https://www.ruijienetworks.com/rita ) for this problem so that we can start a live chat session and get the shared network to further check. Thank you for your cooperation.
data/attachment/forum/202312/14/151744euc1wgqsxz55xswo.jpg


Best regards
Jenny

fakhrimuhyiddin Publish time 2023-12-14 16:51:25

GTAC-Jenny replied at 2023-12-14 15:19
Dear sir

I checked 219 firmware is already the latest version of RG-EW1200. Could you help take a ...

Dear sir

Berikut saya lampirkan fotodari adaptor yang satu paket dengan router
data/attachment/forum/202312/14/165006j44zb74vl2o7uf7r.jpg

Salam
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