rynepein@gmail. Publish time 2024-1-23 13:51:30

The number of STA exceeds the limit

Hi! good day, seeking your assitance regarding this error below.
data/attachment/forum/202401/23/134928kemfce8whcmiwwff.jpg

Below is my current network setup.
data/attachment/forum/202401/23/135001u34g8757yvq7vgq2.jpg

Thank you so much.

GTAC-Jayden Publish time 2024-1-23 15:51:48

Dear Kim Cary Divinagracia,

Please kindly check the concurrent devices settings of the user group and check how many devices have already used this voucher code. This message will be displayed when new device is trying to authenticate using a voucher code that already reached its concurrent device limit.

Best regards,
Jayden

rynepein@gmail. Publish time 2024-1-23 22:38:08

GTAC-Jayden replied at 2024-1-23 15:51
Dear Kim Cary Divinagracia,

Please kindly check the concurrent devices settings of the user group a ...

Hi Jayden,
Upon checking, the concurrent device is set to 1 only and the said voucher code has not been use yet to any device, please see the picture below for your reference.
data/attachment/forum/202401/23/223722avpcddja3g9gw3qv.png

Thanks for the response.

chenchunyan@rui Publish time 2024-1-24 12:26:24

Kim Cary Divinagracia replied at 2024-1-23 22:38
Hi Jayden,
Upon checking, the concurrent device is set to 1 only and the said voucher code has not ...

Dear Kim,
It is advised to reach Rita and start a live chat with us for this issue.
https://www.ruijienetworks.com/rita

And we may need your project to further check.
Looking forward to your visit.

humaizprogatix@ Publish time 2024-1-29 22:31:34

GTAC-Vivian replied at 2024-1-24 12:26
Dear Kim,
It is advised to reach Rita and start a live chat with us for this issue.
https://www.ru ...

Read this one https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=7544&extra=

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