Tthntcvanphat@g Publish time 2024-2-8 10:35:33

My ruijie devices are not synced on the ruije cloud project

Dear Ruijie Team,
My ruijie devices (model:EW1200 , Firmware Version
: ReyeeOS 1.219.2001

) are not synced on the ruije cloud project I tried pressing Manually Deliver but couldn't synchronize and couldn't create a tunnel for remote access. My username is tthntcvanphat@gmail.com.

Thanks.
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GTAC-Jayden Publish time 2024-2-8 10:40:10

Dear Van Phat Hotel,

You may please refer to this troubleshooting guide: https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=5319&extra=page%3D1
May I please know if there is a firewall at uplink? If you still experience this issue, please reach out to RITA live chat (www.ruijienetworks.com/rita) to troubleshoot this issue.

Best regards,
Jayden
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