AC cannot connect to WIS
How to troubleshoot if the AC cannot connect to WISStep 1: run the "wis debug-cli 12" command on AC
Ruijie(Config)# wis debug-cli 12
Wis_global_enable -----whether the function is enabled
Wis_control_enable -----whether the communication between AC and WIS is normal
Server ------whether the WIS server address is configured
Source ------whether the source IP is designated
If "Wis_control_enable" shows disabled, it means the AC cannot access to the WIS server. You need to check the internet connection and make sure the AC can access to the internet first.
Step 2: run the following commands on ac:
Ruijie#run-system-shell
~ # curl -I http://35.187.254.197:80/wis/tlv
If the command returns any kind of error, like "couldn't connect to server" or "login is required", it means there would be a firewall in the network or authentication is required. We need to make sure the tunnel from AC to WIS server's 80 and 443 ports is normal.
Step 3: check the WIS project info on WIS site:
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<a href="forum.php?mod=attachment&aid=Mjg2fGNlOTc0N2E1fDE3MTM4OTc3NzR8MHw3NjI%3D&nothumb=yes" target="_blank">Download</a>
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We need to make sure the AC's MAC address is correctly added on WIS. Note: If VAC is performed, all MAC addresses of VAC members should be added to WIS.
If the above steps still cannot resolve your problem, please contact us on Skyep: service_rj@ruijienetworks.com
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