GTAC-Sophia Publish time 2024-3-12 09:36:28

When using Reyee AP, how to troubleshoot if STA cannot find SSID?

Confirm if all STAs have this issue or just severalof them.

If all have this issue, plz check as below:

1. Check if the related SSIDs have been configured as hidden. If it is, plz unable it
2. Check country code if it conforms with device's actual location. If not, plz change it to.

data/attachment/forum/202403/12/093323yy90agod8w8zwo1o.png


data/attachment/forum/202403/12/093330i6avlccjala6nwnk.png
3. Check AP sync status, if it shows failed or syncing, plz wait until it turns to"synced".
data/attachment/forum/202403/12/093413v6yz2tn1t421gdsu.png

4. InAC+fit AP scenarios, the AP does not connect to the AC or is disconnected fromthe AC. As a result, wireless signals cannot be emitted.

5. Check if AP radio interfaces are up, enter device web cli
data/attachment/forum/202403/12/093518xv22fxfx28k8hkx3.png
If not up, plz check if device power supply isinsufficient by coming to device eweb--advanced--POE to check if its POE powersupply has satisfy the device power request, if not, plz change power source tomake it right.

If just several of them have this issue, plz checkbelow:
Some old STAs cannot support wifi 6 or wifi 7, plz turn wireless mode as compatibility mode.

data/attachment/forum/202403/12/093604ezyfa2okuz9kr2s6.png













Pages: [1]
View full version: When using Reyee AP, how to troubleshoot if STA cannot find SSID?