bhrit2022@gmail Publish time 2024-3-30 10:41:18

Not Connected Cloud

I cant connect the AP to cloud

yujiamin@ruijie Publish time 2024-3-30 10:52:20

Dear sir

Please help login to the Reyee AP locally and show me the ping test result of this domain to further check: ryrcmq.ruijienetworks.com

Best regards
Jenny

bhrit2022@gmail Publish time 2024-4-1 12:40:58

GTAC-Jenny replied at 2024-3-30 10:52
Dear sir

Please help login to the Reyee AP locally and show me the ping test result of this domain...

hello sir
this the result
data/attachment/forum/202404/01/124005bo7o0jvph3ffj370.jpg

cloud status

data/attachment/forum/202404/01/124052ufh8iafchuryelol.jpg



yujiamin@ruijie Publish time 2024-4-1 13:12:51

Bhr Bhr replied at 2024-4-1 12:40
hello sir
this the result

Dear sir
May I know the EAP uplink router device model and whether there are other Reyee devices can be online on cloud in the same network? Please help check whether the port tcp80 and tcp443 has been allowed in your network.
data/attachment/forum/202404/01/132039w1zd2ac25vugz01j.png

Best regards
Jenny

bhrit2022@gmail Publish time 2024-4-1 15:17:53

GTAC-Jenny replied at 2024-4-1 13:12
Bhr Bhr replied at 2024-4-1 12:40
hello sir
this the result


EAP602
there's no other AP in cloud

data/attachment/forum/202404/01/151650rninb8errzerccjq.jpg


these is all the EAP602


data/attachment/forum/202404/01/151750srz0hm4rg1z88tn4.jpg


yujiamin@ruijie Publish time 2024-4-1 15:46:18

Bhr Bhr replied at 2024-4-1 15:17
EAP602
there's no other AP in cloud



Dear sir

May I know have you checked whether the corresponding ports: tcp80 and tcp443 are allowed in your network? If the problem still exists after you check the ports, we may need to remote to further check this issue. You can contact support email: service_rj(Ruijie International) <service_rj@ruijienetworks.com> personally attached this post for the same problem. Thank you for your cooperation.


Best regards
Jenny

bhrit2022@gmail Publish time 2024-4-1 16:03:04

GTAC-Jenny replied at 2024-4-1 15:46
Dear sir

May I know have you checked whether the corresponding ports: tcp80 and tcp443 are allowe ...

hello sir
I already allow the port in our network

yujiamin@ruijie Publish time 2024-4-1 16:30:35

Bhr Bhr replied at 2024-4-1 16:03
hello sir
I already allow the port in our network

Dear sir

May I know your uplink router model? If it can support packet capturing feature, canyou help capture the packets and send us to further check?


Best regards
Jenny

bhrit2022@gmail Publish time 2024-4-1 17:22:04

GTAC-Jenny replied at 2024-4-1 16:30
Dear sir

May I know your uplink router model? If it can support packet capturing feature, canyo ...

This is network set up sir

All ISP to peplink-----   then going to formikrotik---- dhcp to all Ap and computer

yujiamin@ruijie Publish time 2024-4-1 17:50:12

Bhr Bhr replied at 2024-4-1 17:22
This is network set up sir

All ISP to peplink-----   then going to formikrotik---- dhcp to...

Dear sir
Please help connect your pc to the same network with the RAP and use this ping test tool：
data/attachment/forum/202404/01/175008t7c74c47joyjrzk6.png to further confirm whether the corresponding domain ports are allowed to pass through your network actually.
https://community.ruijienetworks.com/data/attachment/forum/202404/01/174843sh5vve9egg18q8th.png
Best regards
Jenny

bhrit2022@gmail Publish time 2024-4-1 18:00:12

GTAC-Jenny replied at 2024-4-1 17:50
Dear sir
Please help connect your pc to the same network with the RAP and use this ping test tool ...

Hello sir

This is the result
data/attachment/forum/202404/01/180006g8wd0zzm08e63dpm.jpg


Thank you

yujiamin@ruijie Publish time 2024-4-2 09:58:13

Bhr Bhr replied at 2024-4-1 18:00
Hello sir

This is the result


Dear sir

Please help provide teamviewer remote to our support email: service_rj(Ruijie International) <service_rj@ruijienetworks.com> to further check this issue and and attach this link indicated the same problem. Thank you for your cooperation.

Best regards
Jenny

Pages: [1]
View full version: Not Connected Cloud