Title: my 8 accesspoient get offline after updte frimware [Print this page] Author: Faysala229@gmai Time: 2025-1-26 03:02 Title: my 8 accesspoient get offline after updte frimware
Hi sir
I have faced a problem when I update my ruijie access point, its goes offline in cloud and it stop to giving internet Author: yujiamin@ruijie Time: 2025-1-26 10:43
Dear,
You can try to check the network connectivity between the cloud and the device. You can login to the device locally to ping the cloud address: ryrcmq.ruijienetworks.com to see whether it can be ping through by using the ping test tool via Diagnostics > Network Tools as the following picture shows:
If you even can not ping through a public IP address from the device, you may need to check the route through the traffic path to ensure each passing-by device can forward the packets successfully.
If the device network access is normal, but still offline on cloud. Please help check whether the corresponding ports which are used to be online on cloud are allowed to pass through the network. For Reyee device in 206 version and later, it uses tcp25857 port to go online on cloud.
You can also try to configure the cloud service to make it convenient and efficient to manage geographically dispersed networks with diverse device types. Choose One-Device > Config > System > Cloud Service and select the cloud server from the Cloud Server drop-down list, enter the domain name and IP address, and click Save.
Note: If the server selected is not Other Cloud, the system automatically fills in the domain name and IP address of the cloud server. When Other Cloud is selected, you need to manually configure the domain name and IP address and upload the cloud server certificate.
If the problem still exists, please help show me the ping test result and the cloud service settings on the offline device and confirm whether there is other device in the same network can be online on cloud normally. If yes, please help share with me the network project via the following guide which the devices are in to further check to to our support email (service_rj(Ruijie International) <service_rj@ruijienetworks.com>). Please help alsp provide your device SN so that we can record this case first. Thank you for your cooperation.
