Title: Network is not working [Print this page] Author: mohd.irfan@sara Time: 2025-1-28 13:42 Title: Network is not working Internet is not working once we have change the block list allow and block.
Please help ASAP. Author: v-shaojinren@ru Time: 2025-1-28 15:22
Dear customer,
If it is an urgent issue, please contact us on Rita(www.ruijienetworks.com/rita), our real-time support platform. Our dedicated engineers are readily available to resolve your issues promptly.
May I ask if it is the MAC filter on your EG or Wireless Blocklist/Allowlist you have configured?
If it is the MAC filter, it will block the devices in the list from accessing the internet or allow them to access.
Allowlist: Allow only hosts whose MAC addresses are in the filter rule list to access the Internet.
Blocklist: Deny hosts whose MAC addresses are in thefilter rule list from accessing the Internet.
If it is the wireless blocklist/allowlist, it can only deny/allow wireless clients to access Wi-Fi networks and cannot affect the internet access for other devices.
There may be other reasons that causes the internet access issue. In that case, please contact us on Rita(www.ruijienetworks.com/rita) so we can know more about your network.
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