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Title: can't add the new switch in to project [Print this page]

Author: wilson.chan@dhk Time: 2025-2-6 14:27
Title: can't add the new switch in to project
dear support:
how to add new switch in to project ?

Author: v-shaojinren@ru Time: 2025-2-6 19:33
Is the switch in "waiting" status in your cloud project?

You can follow the steps below to troubleshootthis issue.

[strong]1.Check the connectivity on thedevice by ping 8.8.8.8
[/strong]

If ping fails, check network settings

For example, whether the device has IP address, whether the switchport has allowed vlans, whether NAT has been configured on the gateway,etc. → Change the configuration so thatthe device can ping 8.8.8.8 and proceed to the next step

[strong]2. Check if the AP can reach thecloud service by ping
[/strong][strong]ryrcmq.ruijienetworks.com
[/strong][strong].
[/strong]

The URL does not need to be pinged through, as some of the cloudservers forbid ICMP traffic. But the device needs to resolve an IP address likethe one in the screenshot.

If the device fails to resolve an IP address, check if the localDNS Server is configured to 8.8.8.8.

[strong]3. Check if the cloud servicesettings in the AP is correct.
[/strong]

If the cloud server setting is correct but it still does notconnect to the cloud, you can change it to another region and save it. Thenchange the region back.

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