Ruijie Community

Title: ALL OF OUR DEVICES ARE DESTROYED!!! [Print this page]

Author: bilgiislem@cw-e Time: 2025-2-27 15:03
Title: ALL OF OUR DEVICES ARE DESTROYED!!!
Hello,
This morning we saw that all wifi devices connected to our account were deleted and our settings were gone. We are in a very difficult situation, can you help us urgently?

Author: yujiamin@ruijie Time: 2025-2-27 17:49
Hi sir

I'm sorry that we can't provide a specific solution for you based on current information. You can try to check whether your device has been manually reset or not locally.
For further troubleshoot this case, please help provide your network sharing to our support email (service_rj(Ruijie International) <service_rj@ruijienetworks.com>) via the following link. Please help alsp provide your router SN so that we can record this case first. Thank you for your cooperation.
https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=1751&extra=page%3D1

Best regards
Jenny

Author: bilgiislem@cw-e Time: 2025-2-27 18:59

GTAC-Jenny replied at 2025-2-27 17:49
Hi sir

I'm sorry that we can't provide a specific solution for you based on current information. Yo ...

We did not delete the devices in our account. When we accessed our account in the morning, we saw that they were all deleted automatically. In this regard, we kindly ask you to either restore from backup or return our device settings. Good luck.

Author: lengjiajun@ruij Time: 2025-2-27 19:58

İslam Kutluay replied at 2025-2-27 18:59
We did not delete the devices in our account. When we accessed our account in the morning, we saw ...

hi
Do you have the sn of the device? If yes, the device can be added again, and the device will not be automatically deleted. You can check who deleted the device with the query operation record

Best regards

Thomas

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