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Title: EG105GW(T) auto reboot issue [Print this page]

Author: Baguiobeans Time: 2025-3-27 18:23
Title: EG105GW(T) auto reboot issue

Can I ask why EG105GW(T) is always rebooting? I already check the power and firmware is already updated

Author: yujiamin@ruijie Time: 2025-3-27 18:36
Hi sir

You can try to check whether other devices in the same environment also reboot frequently.
For further troubleshoot this case, please help provide your network sharing to our support email (service_rj(Ruijie International) <service_rj@ruijienetworks.com>) via the following link. Please help alsp provide your router SN so that we can record this case first. Thank you for your cooperation.
https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=1751&extra=page%3D1

Author: Baguiobeans Time: 2025-3-27 20:10

GTAC-Jenny replied at 2025-3-27 18:36
Hi sir

You can try to check whether other devices in the same environment also reboot frequently.

Thank you. I already sent the network and SN number to your support email.

Author: zaidbasim56@gma Time: 2025-4-11 02:03
hi , I have same issue with my 4 eg105gw routers , try to inter the ruijie reyee app then select your router , after inter the exact router , below there is wifi , select it and disable the wifi of router and use another access point with it , because if there are many wifi around it may interfere thus reboot , thank you very much .

Author: maulana@cng.co. Time: 2025-4-11 10:08
any update of this case? mine doing the same thing...just reboot itself...very frustrated, this happen about 6 months...

Author: v-xiewenyu@ruij Time: 2025-4-11 10:12

John Doe replied at 2025-4-11 10:08
any update of this case? mine doing the same thing...just reboot itself...very frustrated, this happ ...

Please try downgrade the firmware to the previous version and see if it gets better:
https://reyee.ruijie.com/en-global/resources/software/rg-eg105gwt-firmware/eg105gw-t-280-firmware/

Author: maulana@cng.co. Time: 2025-4-11 10:27

GTAC-Lex replied at 2025-4-11 10:12
Please try downgrade the firmware to the previous version and see if it gets better:
https://reyee ...

how to install it? usually i just click upgrade

Author: liuxiyang@ruiji Time: 2025-4-11 10:36

John Doe replied at 2025-4-11 10:27
how to install it? usually i just click upgrade

Hi sir,

Yes, you also need to click upgrade to downgrade the firmware.

Best regards,
Steve

Author: Mr Büchler Time: 2025-4-16 09:00

GTAC-Lex replied at 2025-4-11 10:12
Please try downgrade the firmware to the previous version and see if it gets better:
https://reyee ...

Good day,

I have been experiencing the same error recently. After numerous tickets logged with the ISP and troubleshooting the internal network, I have finally come to the conclusion that the device might be running out of memeory and then a reboot commands is most likely delivered to free resources. As every time my device reboots, it seems that the memory reach +- 80%. runs again until memory reaches 80%.

Looking at the graphs, it also seems that when the user count is around 80 active users, the amount of processing and resources being used, increases the time intervals between each reboot.
Perhaps the device is not clearing any sessions as it suppose to?
Is there anyone else that noticed this on their router aswell, there must be a common factor amongst us that we can identify and bring to light.

Regards, Q.Büchler.

.
Graph indicating the event times.
Note: date frame @ times of the graph are: 14 April 2025 @ 00:00 until 15 April 2025 @ 23:00.

Email subject with backup files, tech support log files has been sent.
Email Subject: TID: 12230 ___ (EG105GW(T) Auto Reboot Issue)

No downgrade has been carried out as yet.
Current Version: ReyeeOS 2.340.0.1508
Model: EG105GW(T)

Author: guominxiang@rui Time: 2025-4-16 11:08

Mr Büchler replied at 2025-4-16 09:00
Good day,

I have been experiencing the same error recently. After numerous tickets logged with t ...

Hello,

Can you try the downgraded version to R280?

Restart issue We are pushing to resolve. There may be a temporary version for testing over the weekend, and then watch for a week later, if everything is OK, then proceed to the official release.

Best regards,
Micca

Author: lxleolylde@gmai Time: 2025-4-16 13:18

GTAC-Jenny replied at 2025-3-27 18:36
Hi sir

You can try to check whether other devices in the same environment also reboot frequently.

I have the same issue start when upgrading to this firmware ReyeeOS 2.340.0.1508 (Latest version)

Author: dedispermana20@ Time: 2025-4-30 14:38

Shinichi Kudo replied at 2025-4-16 13:18
I have the same issue start when upgrading to this firmware ReyeeOS 2.340.0.1508 (Latest version)

I have a similar issue where my Ruijie RG-EG105GW(T) router, which is configured with load balancing, keeps restarting. However, I have another Ruijie RG-EG105GW(T) router without a load balancing configuration, and that device does not restart. Both Ruijie routers are using the same firmware version ReyeeOS 2.320.0.2328

Author: v-chengyuxin@ru Time: 2025-4-30 22:05

Dedi Salam Permana replied at 2025-4-30 14:38
I have a similar issue where my Ruijie RG-EG105GW(T) router, which is configured with load balanci ...

Sir, have you checked their power supply environment to see if it is consistent? Or you can try to unplug the abnormal EG and then plug it in again to see if the abnormal restart phenomenon still occurs.

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