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Title: Workspace via Cloud device is missing [Print this page]

Author: louie@arcadefil Time: 2025-4-11 22:45
Title: Workspace via Cloud device is missing
hi, i have a problem in my setup i need help to fix my system setup when accesing via cloud device is missing
but when i access in local mo via same ruijie device is missing in random device

Author: v-shaojinren@ru Time: 2025-4-12 00:22
Dear customer,
From the description, your device is online and working normally in the local eweb but fails to go online to your cloud project due. You can follow the step below to troubleshoot this issue.
You can follow the steps below to troubleshootthis issue.

[strong]1.Check the connectivity on thedevice by ping 8.8.8.8
[/strong]

If ping fails, check network settings

For example, whether the device has IP address, whether the switchport has allowed vlans, whether NAT has been configured on the gateway,etc. → Change the configuration so thatthe device can ping 8.8.8.8 and proceed to the next step

[strong]2. Check if the Device can reachthe cloud service by ping
[/strong][strong]ryrcmq.ruijienetworks.com
[/strong][strong].
[/strong]

The URL does not need to be pinged through, as some of the cloudservers forbid ICMP traffic. But the device needs to resolve an IP address likethe one in the screenshot.

If the device fails to resolve an IP address, check if the localDNS Server is configured to 8.8.8.8.

[strong]3. Check if the cloud servicesettings in the device is correct.
[/strong]

If the cloud server setting is correct but it still does notconnect to the cloud, you can change it to another region and save it. Thenchange the region back.

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