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Title: The SMP Service of Version 2.63En Fails to Be Started Normally [Print this page]

Author: admin Time: 2017-5-3 18:47
Title: The SMP Service of Version 2.63En Fails to Be Started Normally
The SMP Service of Version 2.63En Fails to Be Started Normally

Author: admin Time: 2017-5-3 18:47

Customer: UITM in Malaysia

Symptom: The logs as shown in the following figure show that the SMP service has been started.

Users fail to log in to the Web UI of the SMP and the user authentication fails.

Cause: About 2000 UITM users apply for authentication. The SMP service may fail to be started normally if there are a large number of authentication packets before start-up of the SMP service.

Perform the following operations to rectify the fault:

1. Access the installation directory of the SMP, collect the log folder and the run.log file, and submit them to the Technical Assistance Center (TAC).

2. Stop the SMP service.

3. Enable the firewall that comes with Windows, edit rules, and block TCP port 80 (user authentication port).

a. Enable the firewall.

b. Click Advanced Settings. In the Actions dialog box, select New Rule from the Inbound Rulesfrom the drop-down list and edit a new rule for blocking TCP Port 80.

4. Start the SMP service.

5. Disable the firewall.

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