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Title: Ruijie Cloud AI Heatmap Issue - Wall Mount Coverage Area Issue [Print this page]

Author: askarannadwi200 Time: 2025-5-7 15:33
Title: Ruijie Cloud AI Heatmap Issue - Wall Mount Coverage Area Issue
I try to simulate heatmap of Access point RG-MAP852-SF-M, I manually add this product to "my product" menu based on RG-MAP852-SF-M technical documentation (datasheet).

The issue is the heatmap distribution applied to my simulation is "ceiling mount" even though I already set the AP to "not omnidirectional", and the configuration of the AP when add to the canvas is "wall mount". I don't know, I think this issue rise after the new update of the Ruijie AI Heatmap webpage, because it was good before.

You can see the difference between those 2 picture, look at the second picture "MAP852", it is the same device on the 1st picture simulated. but you can clearly look that coverage distribution for the second picture correctly use "wall mount", not distributed as "ceiling mount".

The first picture done at Mei 7 2025
The second picture was 2 months ago, I did the simulation on march 2025

Author: liuxiyang@ruiji Time: 2025-5-7 16:10
Hi sir,

May you share your deployment drawings? This way we can test it locally, and can you contact us through RITA? This way we can reply faster:RITA Robot/Live Chat:
www.ruijienetworks.com/rita

Best regards,
Steve

Author: askarannadwi200 Time: 2025-5-7 16:44

GTAC-Steve replied at 2025-5-7 16:10
Hi sir,

May you share your deployment drawings? This way we can test it locally, and can you contac ...

Thank you for the quick reply

[%FKM% mengundang Anda untuk mengelola BOM AI Heatmap bersama-sama]. Salin pesan ini -> Buka Aplikasi Ruijie Reyee (versi 9.0.0 atau yang lebih baru) -> Terima BOM atau klik tautan (https://cloud-as.ruijienetworks.com/design/#/s?shareStr=%252BqfEJTO8xR6L%252B%252FRemuiFOYntCA8c5yyHp6G59ks9vm%252BpRbFqenz3co%252Ff%252FigSepFx&rewrite=off) untuk masuk dan menerima BOM. @+qfEJTO8xR6L+/RemuiFOYntCA8c5yyHp6G59ks9vm+pRbFqenz3co/f/igSepFx@423293# AIBOM [Pengundang: #Askar Annadwi#]

I don't know if this is the link you were referring to. I'm not really understand about the deployment drawings and how you can test it locally.

but here are the link to my project, I set the validity to permanent but access only to viewer (not editor), if you need to get the editor access for troubleshooting purpose or other specific reasons, please let me know. I can always redo my drawings, no problem.

Also I will try to rise the issue in the link you attached (RITA)

Author: liuxiyang@ruiji Time: 2025-5-7 17:25

Askar Annadwi replied at 2025-5-7 16:44
Thank you for the quick reply

[%FKM% mengundang Anda untuk mengelola BOM AI Heatmap bersama-sama] ...

Hi sir,

Thanks for your understanding.

Best regards,
Steve

Author: askarannadwi200 Time: 2025-5-8 13:30

GTAC-Steve replied at 2025-5-7 17:25
Hi sir,

Thanks for your understanding.

Thank you, and I hope the issue can be resolved soon.
I'll repeat the problem one more time, just in case something wasn't clear, as my English might not be very good.
The issue is that the coverage area applied for the wall-mount is incorrect — it seems to be the same as the coverage area for the ceiling-mount. What we expect for the wall-mount coverage area is the one similar to the CCTV simulation.
Thank you.

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