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Title: The Device type is displayed as Unknown and no panel figure is displayed. [Print this page]

Author: admin Time: 2017-5-3 19:29
Title: The Device type is displayed as Unknown and no panel figure is displayed.
The Device type is displayed as Unknown and no panel figure is displayed.

Author: admin Time: 2017-5-3 19:29

The fault may be caused by the following issues:

Step 1. The Simple Network Management Protocol (SNMP) and Telnet templates are configured incorrectly.

Check whether the SNMP and Telnet templates are correct.

Step 2. The SNC is unreachable for the device.

Check whether the SNC server and the device can be pinged.

Step 3. The device model is not supported by SNC and a customization is required.

a. Choose Device > Select a device > Basic Info, and obtain the SysOID.

b. Provide the device model and panel figure.

c. Report the information to Ruijie, and we will customize the panel based on practical conditions.

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