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Title: EG2100-P High CPU Usage [Print this page]

Author: RuiJie_cloud@mi Time: 2021-4-10 14:05
Title: EG2100-P High CPU Usage
Hello Ruijie Team,

Our EG2100 gateway is having high CPU usage when its idle. It is brand new and located in our lab. There is no user on it as we are doing the evaluation of the product.
No special configuration like VPN etc. Just a few sub-interfaces and a few DHCP pools to support sub-interfaces VLAN subnets.

Firmware is the latest.

System description    : Ruijie EASY GATEWAY(EG2100-P) by Ruijie Networks.
System start time    : 2021-04-10 08:33:12
System uptime          : 0:05:26:39
System hardware version : 3.10
System software version : EG_RGOS 11.9(1)B11S3, Release(07242723)
System patch number    : NA
System serial number : H1P312C000367
System boot version    : 2.5.1

Please refer attached image for the high process details.

2021-04-10 13_56_25-BEN-LAT7280 - TeamViewer.png (108.06 KB, Downloads: 373)

Author: GTAC-Daisy Time: 2021-4-10 19:21
Dear sir,

Please help show me the log use the command show log

best regards
Daisy

Author: reeyon@microbit Time: 2021-4-10 20:55
Hi Daisy,

have you received my log that i sent to you with the case?

Author: GTAC-Daisy Time: 2021-4-16 10:58
Dear reeyon,

Sorry for later reply. This case was resolved on caseportal.
the picture result showing the cpu is about 25% cpu utilization, it is normal.

best regards
Daisy

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