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Title: How to troubleshoot if the ES switch cant online on Cloud? [Print this page]

Author: GTAC-Wayne Time: 2021-12-14 16:26
Title: How to troubleshoot if the ES switch cant online on Cloud?
Perform the following steps to troubleshoot:
a) Checking whether the ESW version is the latest.If it is not the latest version, you need to upgrade to the latest version

b) Connecting a PC or laptop to the port of theESW, then ping 'iotsvr-as(or eu, this based on yourlocation).ruijienetworks.com' on that PC or lapto to check whether it can pingnormally.Check whether the DNS address of the domain name is resolved correctly.
cloud-as:http://iotsvr-as.ruijienetworks.com(35.247.161.22)
cloud-eu/cloud-me/cloud-a1:iotsvr-eu.ruijienetworks.com(18.153.167.71)
cloud-us:iotsvr001-us.ruijienetworks.com(18.216.57.225)
c) Checking whether the UDP 6683 5683 7683 8683 ports were allowed in the network
d) Reset device
e) Analyzing by capturing packets (it needs tocontinue ping iotsvr-as.ruijienetworks.com or iotsvr-as.ruijienetworks.com)
1. Checking whether the packet captured on the upstream device of the ES includes port 5683
2. This is the one packet that was captured in the test.

Author: it5@nazih.com Time: 2022-6-29 12:47
@GTAC-Wayne,
thanks for your response. We have few Ruijie Access points also and its connected under the same Ruijie Switch and we are able manage those AP's through the cloud & it's working fine.
I do have same model 16P PoE switches also and behavior is same. The new IP what ever we are providing it's not accepting and cannot accessible through WEB but the same time default IP will work.

One more thing i noticed that, the system information page will show the manual IP what ever we added.

Author: zhangwei13 Time: 2022-7-18 10:22

Ajishlal replied at 2022-6-29 12:47
@GTAC-Wayne,
thanks for your response. We have few Ruijie Access points also and its connected under ...

Hi sir, sorry for not reply timely.
you mean you cant access the eweb of this ES switch when you manually configure a IP address for it?

Author: zhangwei13 Time: 2022-7-18 10:23

GTAC-Wayne replied at 2022-7-18 10:22
Hi sir, sorry for not reply timely.
you mean you cant access the eweb of this ES switch when you m ...

For communicating effciently and timely. Suggesting you communicate with us about this matter on our RITA--Live Chat.

https://www.sobotws.cn/chat/pc/v2/index.html?sysnum=eee7ec2e351e4569a4791536fb5f0973&tnk=1640783350297

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