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Title: What should I do if I fail to create the captive portal? [Print this page]

Author: GTAC-Henry Time: 2022-1-24 14:02
Title: What should I do if I fail to create the captive portal?

a) Try to create a new network group and a portal template.

b) Check whether the image for creating the template meets the following requirements.

1) Logo picture

Maximum Resolution: 750px by 300px

Maximum Size: 1.5M

2) Background Image

Maximum Resolution: 1440px by 1080px

Maximum Size: 1.5M

3) Welcome Message Image

Maximum Resolution: 1024px by 768px

Maximum Size: 1.5M

c) If the problem is still unsolvable, you may start a Live Chat with our Support Engineer for assistance: RuijieSupport

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