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Title: What can I do if I fail to upgrade the version? [Print this page]

Author: GTAC-Henry Time: 2022-1-24 16:31
Title: What can I do if I fail to upgrade the version?

a) Try to download the firmware from the Official website and upgrade it locally, confirm whether the firmware can be upgrade successfully.

b) Check the upgrade log on Ruijie Cloud. Go to Upgrade Log, click the Details, the reason for upgrade failed will show on the list.

c) If the problem is still unsolvable, you may start a Live Chat with our Support Engineer for assistance: Ruijie Support

Note: If there are EG and AP on the same network, upgrade the EG first by default, AP will be upgraded only after the EG upgrade is successful.

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