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Title: 【EG cloud authentication】What should I do if I fail to do the seamless? [Print this page]

Author: GTAC-Henry Time: 2022-1-24 18:24
Title: 【EG cloud authentication】What should I do if I fail to do the seamless?

a) If the version is not the latest one, you need to upgrade it to the latest version.

b) Check whether the user has enabled the private MAC feature.

c) Check whether the MAC on the Ruijie Cloud is correct.

d) Check whether the MAC on EG is correct.

e) If the problem is still unsolvable, you may start a Live Chat with our Support Engineer for assistance: Ruijie Support

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