Title: What can I do if I have connected VPN, but still can’t reach the HQ internal devices? [Print this page] Author: GTAC-Daisy Time: 2022-2-8 06:19 Title: What can I do if I have connected VPN, but still can’t reach the HQ internal devices? Perform the following steps: (1) Try to tracert HQ internal device’s IP on your PC to check which hop the packet lost in. (2) If there isn’t next hop,or the next hop isn’t HQ local IP, try to add static route on your PC.
For example:
If your PC can’t reach HQ internal devices (192.168.10.0/24) afterVPN connected. Add the following static route on your PC. The 192.168.100.2 isthe PC‘s IP get from HQ. (3) If you can reach the local IP setting on EG, but can’t reach internal devices IP, try to ping HQ internal devices IP on EG. (4) If you can’t reach on EG either, check whether firewall on that server is enable. (5) If you have disable the firewall on your server but still can’t reach, please check the internal network settings on HQ, such as VLAN and Route setting.
(6) If the problem is still unsolvable, you may start a Live Chat with our Support Engineer for assistance: Ruijie Support
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