Ruijie Community

Title: How can I make a warranty claim? [Print this page]

Author: admin Time: 2022-5-20 16:07
Title: How can I make a warranty claim?
You can create the RMA case on our CSM System. Here is the user guide and video:
User Guide: Ruijie CSM Manual for External Users.pdf
Video: CSM User Guide - YouTube

Author: johnshoemaker70 Time: 2023-1-12 02:56
I find it totally impossible to file a warranty claim for my router, which has failed completely. This router is only a few months old and I want it replaced!

Author: GTAC-Sophia Time: 2023-1-12 09:57

unknown unknown replied at 2023-1-12 02:56
I find it totally impossible to file a warranty claim for my router, which has failed completely. Th ...

Hi Sir
We have upgraded the caseportal system for a more friendly user experience. Here is the user guide for the CSM system, you can follow this guide to make a warranty claim: Ruijie CSM Manual for External Users (1).pdf
you also can make it by following what it said in the video: https://www.youtube.com/watch?v=pqGfsIffpW8
Hope it helpful to you!

Author: toto.gonzagajr@ Time: 2023-5-16 16:24

GTAC-Sophia replied at 2023-1-12 09:57
unknown unknown replied at 2023-1-12 02:56
I find it totally impossible to file a warranty claim for ...

it doenst work

Author: GTAC-Patrick Time: 2023-5-17 18:36

Toto Gonzaga replied at 2023-5-16 16:24
it doenst work

May I know if you are facing the CSM login issue? Our IT is still checking this.

Welcome to Ruijie Community (https://community.ruijienetworks.com/)