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Title: Network switch issue. [Print this page]

Author: it2.muyu@outloo Time: 2022-7-18 10:51
Title: Network switch issue.
I have a switch model: XS-S1920-26GT2SFP-P-E

It works fine in local, but why it showing me "offline" in Cloud
??
Does anyone know how to solve it??

Author: zhangwei13 Time: 2022-7-18 14:08
Hi sir, please try refer to this guide to troubleshoot this issue. Any other question, please
communicate with us via on our RITA--Live Chat so that we can remote you for further troubleshoot.
https://www.sobotws.cn/chat/pc/v2/index.html?sysnum=eee7ec2e351e4569a4791536fb5f0973&tnk=1640783350297

https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=767

Author: it2.muyu@outloo Time: 2022-7-18 18:00

GTAC-Wayne replied at 2022-7-18 14:08
Hi sir, please try refer to this guide to troubleshoot this issue. Any other question, please
commu ...

now it showing "offline", how to use the CLI ?

Author: zhangwei13 Time: 2022-7-19 13:58

Ivan Muyu replied at 2022-7-18 18:00
now it showing "offline", how to use the CLI ?

You may local login the web CLI of switch on its eweb page or console CLI by using console line.

Author: it2.muyu@outloo Time: 2022-7-22 09:23

GTAC-Wayne replied at 2022-7-19 13:58
You may local login the web CLI of switch on its eweb page or console CLI by using console line.

Can show me more detail on how to login to the switch?
Now the switch is working, LED showing blinking, all connected PC can link to internet.

but it triggers offline alarm from the cloud (previously running fine all the way.), i can't use the ip to login.
please help !!
Thank you very much!

Author: raubrant0@gmail Time: 2022-7-26 09:30

GTAC-Wayne replied at 2022-7-18 14:08
Hi sir, please try refer to this guide to troubleshoot this issue. Any other question, please
commu ...

I also got the same error, thanks for your help blockpost

Author: The Wi-Fi Hero Time: 2022-7-29 04:46

Ivan Muyu replied at 2022-7-22 09:23
Can show me more detail on how to login to the switch?
Now the switch is working, LED showing blin ...

have you tried eWeb?

Author: it2.muyu@outloo Time: 2022-7-29 11:50

The Wi-Fi Hero replied at 2022-7-29 04:46
have you tried eWeb?

Ruijie Cloud showing "Offline", eWeb not working, even ping the IP also cannot.

Author: zhangwei13 Time: 2022-7-29 16:33

Ivan Muyu replied at 2022-7-29 11:50
Ruijie Cloud showing "Offline", eWeb not working, even ping the IP also cannot.

Hi sir, please try refer to this guide to troubleshoot why device not online on Cloud. Any other question, please
communicate with us via on our RITA--Live Chat so that we can remote you for further troubleshoot.
https://www.sobotws.cn/chat/pc/v2/index.html?sysnum=eee7ec2e351e4569a4791536fb5f0973&tnk=1640783350297

https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=767

Author: it2.muyu@outloo Time: 2022-8-2 14:19
Due to i can't find a console cable to connect to the switch, and really don't know what happens.
But the switch is back to normal (Online) yesterday.

speakless...

Author: zhangwei13 Time: 2022-8-7 21:14

Ivan Muyu replied at 2022-8-2 14:19
Due to i can't find a console cable to connect to the switch, and really don't know what happens.
Bu ...

Hi sir, i am so happy to hear that. Welcome to contact us again if you have any questions or suggestions

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