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Title: Downgrade for RG-ES218GC-P [Print this page]

Author: buelent_tuenel@ Time: 2022-10-20 03:10
Title: Downgrade for RG-ES218GC-P
Hi it is possible to downgrade from the latest firmware

ESW_1.0(1)B1P20,Release(09201814)

i dont need to run the fan all the time.

best regards

Author: Peng Time: 2022-10-20 19:14
Sorry, It cannot rollback
after upgrade to P20.

Author: buelent_tuenel@ Time: 2022-10-20 19:41

彭超5 replied at 2022-10-20 19:14
Sorry, It cannot rollback
after upgrade to P20.

thank you for answer . but i need a solution for that . .
i use the switch at home the fan is to loud.

kind regards

Author: Peng Time: 2022-10-21 11:38

unknown unknown replied at 2022-10-20 19:41
thank you for answer . but i need a solution for that . .
i use the switch at home the fan is t ...

Sorry for the trouble, we have reported this problem to the R&D, and we are looking for a solution.

Author: Rasmus Time: 2023-1-25 16:13

Peng replied at 2022-10-21 11:38
Sorry for the trouble, we have reported this problem to the R&D, and we are looking for a solution ...

Hi Peng

Is this still a issue or can i controll the fan speed now?

Author: pengchao5@ruiji Time: 2023-1-29 09:39

Rasmus replied at 2023-1-25 16:13
Hi Peng

Is this still a issue or can i controll the fan speed now?

Hi,
I will confirm with R&D. I'll update to you if it have conclusion.

best regards

Author: pengchao5@ruiji Time: 2023-1-29 11:12

Rasmus replied at 2023-1-25 16:13
Hi Peng

Is this still a issue or can i controll the fan speed now?

dear sir
May I know your device SN and Hardware Version?

Author: Rasmus Time: 2023-1-30 17:10

Peng replied at 2023-1-29 11:12
Rasmus replied at 2023-1-25 16:13
Hi Peng

Hi Peng

it happens on this model: RG-ES218GC-P - when updating from box firmware.

it happens on all of them.

Author: pengchao5@ruiji Time: 2023-1-30 18:28

Rasmus replied at 2023-1-30 17:10
Hi Peng

it happens on this model: RG-ES218GC-P - when updating from box firmware.

dear sir
How many devices have problems?
Where is the device located?
Is the ambient temperature high?
We will have a new version soon, this version supports downgrade, can be reduced to the original version, but need us to operate, please contact us through rita then, we will downgrade it.

RITA (Ruijie Intelligent Technical Assistant) (udesk.cn)

Author: Rasmus Time: 2023-1-30 18:35

Peng replied at 2023-1-30 18:28
dear sir
How many devices have problems?
Where is the device located?

Hi Peng

We have this issue on all the ones we sold that have been upgraded in there firmware (dont know what firmware version cause this issue)
some is in a server rack
some is on the inside of the roof where there were 10 minus degrees over the winter, still the fan was running on 100?

Why not just give us the abilty to control the fan speed?

Author: yingkhunn@gmail Time: 2023-7-15 12:44
any update ??

Author: jacksonkiome@gm Time: 2023-9-24 20:20

replied at 2023-7-15 12:44
any update ??

Any update on this model.

Author: Admin@geeketech Time: 2024-5-8 07:03

Jackson Kiome replied at 2023-9-24 20:20
Any update on this model.

Any update on this model !!!
Really annoying fan noise inside home and the client are really upset as it is mention on the specification that the fan is adaptive which means that it stop running when the temperature is below 25°C and the power is below 120 watt. And the cabinet temperature is below 25°C and no other device with the switch and there are 0 watt power consumed at the ports as there are no poe devices connected to the switch.
Is there any update or any solution !!!!!!

Author: v-anakaren@ruij Time: 2024-5-8 08:17

Aysar J replied at 2024-5-8 07:03
Any update on this model !!!
Really annoying fan noise inside home and the client are really upset ...

Dear Aysar,
I apologize for the inconveniences you've experienced. Could you please share your case number with me so I can follow up and try to resolve it as soon as possible?

Regards.

Author: Admin@geeketech Time: 2024-5-8 08:20

AnaKarenDuranUrrutia replied at 2024-5-8 08:17
Dear Aysar,
I apologize for the inconveniences you've experienced. Could you please share your ca ...

Hi,

Here is the email subject I guess it contains the case number:

CS20240504-3481721 RG-ES218GC-P fan noise

Thanks,

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