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Title: Wifi drop or disconnect [Print this page]

Author: charles@eteli.c Time: 2022-10-29 13:07
Title: Wifi drop or disconnect
Hello
we have user experiencing wifi drop or disconnect, for eg SAP/Email or simply no internet connection..
We have adjust the wifi optimisation.
5g priority is enabled
Wifi6 not enabled
How can we isolate AP is working well as the disconnection is intermittent

regards,
CK

Author: liuwei8@ruijie. Time: 2022-10-30 22:23
Hi

1. Does the problem occur when the user is on the move or does the problem occur when the signal strength is strong?

2. Does the WIFI disconnect or is the wifi still connected but no Internet access?

3. Does this problem occur for all users? Or only for some specific users?

4. Is the device AP820L V2? What is the current firmware version of the device?

Best regards,

Author: charles@eteli.c Time: 2022-10-31 09:32

GTAC-Harvey replied at 2022-10-30 22:23
Hi

1. Does the problem occur when the user is on the move or does the problem occur when the signal ...

Hello,
Pls see my comments.
1. Most user experience this issue is stationary at their desk.
2. We are getting mixed info. But most user seem to say it has wifi but no internet.

3. We do not have full info yet but a few specific location/users are complaining intermittent disconnection/no internet issue more often than others.

4. AP-820L (V2) Firmware 11.9(6)B1 & version (07201411).

Regards,

Author: liuwei8@ruijie. Time: 2022-11-1 10:30

Charles Khoo Charles Khoo replied at 2022-10-31 09:32
Hello,
Pls see my comments.
1. Most user experience this issue is stationary at their desk.

Hi
For communicating effciently and timely. Suggesting you communicate with us about this matter on our RITA--Live Chat(https://www.ruijienetworks.com/rita) for saving your time to describe same problem when you re-enter the Rita Live session. We create a case ID CP20221030029
for you.
Please tell this case ID to our TAC when you re-enter the Rita Live for same problem.

Author: liuwei8@ruijie. Time: 2022-11-10 11:36

Charles Khoo Charles Khoo replied at 2022-10-31 09:32
Hello,
Pls see my comments.
1. Most user experience this issue is stationary at their desk.

Hi
For communicating effciently and timely. Suggesting you communicate with us about this matter on our RITA--Live Chat(
https://www.ruijienetworks.com/rita) for saving your time to describe same problem when you re-enter the Rita Live session. We create a case ID
CP20221030029 for you.
Please tell this case ID to our TAC when you re-enter the Rita Live for same problem.

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