Ruijie Community

Title: ssl cert ruijie.com.cn popup weird [Print this page]

Author: yujiamin@ruijie Time: 2022-11-10 13:18
Dear sir

You want the portal page only pop up one time when the user login at first time right? Could you help share me your network to further check?

Best regards
Jenny

Author: syarifudin@pack Time: 2022-11-10 20:08
Edited by Ahmad Syarifudin Mohamad Salleh at 2022-11-10 20:38

GTAC-Jenny replied at 2022-11-10 13:18
Dear sir

You want the portal page only pop up one time when the user login at first time right? Cou ...

here you go
https://cloud-as.ruijienetworks.com/admin3/config/shareCodeImportNet?code=37A1CA8B028F4F099A8E616DD134FF51

SSID Rumah

Author: yujiamin@ruijie Time: 2022-11-11 09:37

Ahmad Syarifudin Mohamad Salleh replied at 2022-11-10 20:08
GTAC-Jenny replied at 2022-11-10 13:18
Dear sir

Dear sir

Thank you for your sharing, you mean that the portal page will always pop up when the user reconnect to the wifi right?
1. Could you help share a screenshot about this error?--->picture about this error ssl cert ruijie.com.cn popup always. Thank you for your cooperation.
2. May I know if the ssid not enable authentication, whether the user will be required to enter the password again when reconnect?
3. For saving your time to solve this issue, you can enter the Rita Live：https://www.ruijienetworks.com/rita and tell this case ID CP20221110022 to our TAC when for the same problem.

Best regards
Jenny

Author: syarifudin@pack Time: 2022-11-11 09:55

GTAC-Jenny replied at 2022-11-11 09:37
Dear sir

Thank you for your sharing, you mean that the portal page will always pop up when the us ...

portal only appear first time login only... but only ssl cert error avery time i move to other ap location
look at picture below
Im already log report on this to ruijie support

Author: yujiamin@ruijie Time: 2022-11-11 10:23

Ahmad Syarifudin Mohamad Salleh replied at 2022-11-11 09:55
portal only appear first time login only... but only ssl cert error avery time i move to other ap ...

Dear sir

Thank you for your confirmation. May I know whether this issue happen on all the terminal devices or just on the specifc vendor phone? Sorry for making you any inconvenience.

Best regards
Jenny

Author: syarifudin@pack Time: 2022-11-11 10:26
Edited by Ahmad Syarifudin Mohamad Salleh at 2022-11-11 10:29

GTAC-Jenny replied at 2022-11-11 10:23
Dear sir

Thank you for your confirmation. May I know whether this issue happen on all the termina ...

not sure because portable device we only using apple eco like iphone, ipad and macbook only... other device like smarthome, tv, cctv is not portable device and using SSID without captive portal setting

Author: yujiamin@ruijie Time: 2022-11-14 13:50

Ahmad Syarifudin Mohamad Salleh replied at 2022-11-11 10:26
GTAC-Jenny replied at 2022-11-11 10:23
Dear sir

Dear sir

Sorry for my late reply, I am confirming with our R&D about this issue, will reply to you asap.

Best regards
Jenny

Author: yujiamin@ruijie Time: 2022-11-15 18:22

Ahmad Syarifudin Mohamad Salleh replied at 2022-11-11 10:26
GTAC-Jenny replied at 2022-11-11 10:23
Dear sir

Dear sir

Sorry not solving your issue efficiently, could you help provide read&wirte permission of your network to me so that I can further check the AP config? Sorry for the inconvenience. You can add the permission here, my email is x2512153638@qq.com.

And can I help double is it the issue always happen in the situation when you reconnect the wifi?

Best regards
Jenny

Author: yujiamin@ruijie Time: 2022-11-17 15:05

GTAC-Jenny replied at 2022-11-15 18:22
Dear sir

Sorry not solving your issue efficiently, could you help provide read&wirte permission o ...

Dear sir

May I know the progress of this issue, do you need any assitance from us?

Best regards
Jenny

Author: syarifudin@pack Time: 2022-11-18 10:46

GTAC-Jenny replied at 2022-11-17 15:05
Dear sir

May I know the progress of this issue, do you need any assitance from us?

still problem
1. your captive portal ssl cert is not recognise by apple or web browser
2. when authenticate for 1 Access Point and go to other room with ather access point you iphone/ipad need to turn on and off wifi to reauthenticate again
3. your AP conroller is no a cluster, each ap only have same configuration but not store my iphone data roaming

attached my configuration

Author: yujiamin@ruijie Time: 2022-11-18 14:35

Ahmad Syarifudin Mohamad Salleh replied at 2022-11-18 10:46
still problem
1. your captive portal ssl cert is not recognise by apple or web browser
2. when aut ...

Dear sir

Thank you for your reply.
1. May I know when you move one AP from another AP or reconnect to the WiFi, both the portal page and the ssl cert error pops up right? And needs you to reauthenticate again that means the seamless authentciation performs failed.
2. Please share me your network with read&write permission.

3. Because we may need your help to test onsite and collect some information to further check, for saving your time to solve this issue, you can enter the Rita Live：https://www.ruijienetworks.com/rita and tell this case ID CP20221110022 to our TAC when for the same problem.

Best regards

Jenny

Author: yujiamin@ruijie Time: 2022-11-25 10:54

Ahmad Syarifudin Mohamad Salleh replied at 2022-11-18 10:46
still problem
1. your captive portal ssl cert is not recognise by apple or web browser
2. when aut ...

Dear sir,
Sorry not helping you solve this issue efficiently. May I know the progress of this issue, do you need any assistance from us?
best regards
Jenny

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