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Title: What should I do if I fail to do PPPoE on EW Mesh Wi-Fi? [Print this page]

Author: GTAC-Sophia Time: 2022-12-7 11:06
Title: What should I do if I fail to do PPPoE on EW Mesh Wi-Fi?
Topology: ISP modem --- EW3200GX PRO1.
1. You can connect your PC to ISP modem directly and configure PPPoE on your PC, which is supposed to check whether your PPPoE account is normal or not. If you fail, you may contact the local ISP for account issue.

2.If the ISP has done the relevant MAC binding, so when your PC directly connected to ISP modem can access Internet via PPPoE, then the MAC address of WAN port on EW3200GX PRO can be modified to the MAC address of the PC network card. (The way to modify: More> Basics> WAN> Advanced Settings>MAC)

3.If the ISP's PPPoE server requires the MTU value to match, you may change the MTU value of the EW3200GX PRO's WAN port to match the ISP's side. (The way to modify: More>Basics> WAN> Advanced Settings>MTU)

4.If the ISP has requirement for VLAN, you may need to enable 802.1Q under the WAN port of the EW3200GX PRO. (The way to modify: More> Basics> WAN> Advanced Settings>802.1Q)

5.If you have tried all of the above and still can't get IP address, you can use the packet capture feature in EW3200GX PRO. Capture a packet on the WAN port and send it to us for analysis. (The way to capture: More> Diagnostics> Packet Capture, Select WAN as the packet capture interface and No limit as the Packet Count Limit)

Author: dickson.lim0226 Time: 2024-7-10 11:30
My ISP requires PPPoE via VLAN to access the Internet, but I did not find this setting "More > Basic > WAN > Advanced Settings >802.1Q"
in EW3200GX PRO , please help me solve this problem.

Author: liujunhui1@ruij Time: 2024-7-10 11:50

User 36996 replied at 2024-7-10 11:30
My ISP requires PPPoE via VLAN to access the Internet, but I did not find this setting "More > Basic ...

Dear sir

You may find the 802.1Q configuration on the EW refer to this picture

Best regards,
Ross

Author: dickson.lim0226 Time: 2024-7-10 13:59

GTAC-Ross replied at 2024-7-10 11:50
Dear sir

You may find the 802.1Q configuration on the EW refer to this picture

But I can't find 802.1Q configuration on RG-EW3200GX PRO, please see my picture

Author: liujunhui1@ruij Time: 2024-7-10 14:03

User 36996 replied at 2024-7-10 13:59
But I can't find 802.1Q configuration on RG-EW3200GX PRO, please see my picture

Dear sir

May I confirm when device switch to other modes, the 802.1Q option can not display too

If so May I confirm the current firmware version of the device
so we can confirm if device works in the latest firmware version

Best regards,
Ross

Author: dickson.lim0226 Time: 2024-7-10 15:10

GTAC-Ross replied at 2024-7-10 14:03
Dear sir

When I switch to PPPOE modes, the 802.1Q option also not display too...

My current firmware version is ReyeeOS 1.226.2123

Author: liujunhui1@ruij Time: 2024-7-10 15:16

User 36996 replied at 2024-7-10 15:10
When I switch to PPPOE modes, the 802.1Q option also not display too...

My current firmware versi ...

Dear sir
May I confirm the current Sn of your device，you may sent this information to this email:liujunhui1@ruijie.com.cn
coz we can not find the relate the firmare version information of ReyeeOS 1.226.2123
Best regards,
Ross

Author: dickson.lim0226 Time: 2024-7-10 15:41
Edited by User 36996 at 2024-7-10 16:32

GTAC-Ross replied at 2024-7-10 15:16
Dear sir

How do I reply the SN in private message?

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