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Title: UniFi AP is not detected [Print this page]

Author: info@aadimcolle Time: 2022-12-14 13:52
Title: UniFi AP is not detected
Hello,

We have one Ruijie AP and another UniFi AP. Both the APs are connected through Ruijie router but it shows only Ruijie AP not UniFi AP in ruijie cloud.

Please help to solve this issue.

Thanks

Author: GTAC-Patrick Time: 2022-12-14 14:08
Sorry, Ruijie Cloud doesn't support to show device from third-party vendor.

Author: info@aadimcolle Time: 2022-12-14 14:24

Patrick replied at 2022-12-14 14:08
Sorry, Ruijie Cloud doesn't support to show device from third-party vendor.

It means, I can't manage UniFi AP through Ruijie cloud?

Is there any way to manage?

Author: GTAC-Patrick Time: 2022-12-14 14:54

unknown unknown replied at 2022-12-14 14:24
It means, I can't manage UniFi AP through Ruijie cloud?

Is there any way to manage?

Sorry, you can check the list of cloud supported models:
Cloud_Supported_Models
For another vendor device, I suggest you to check with UniFi team.

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