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Title: Device always offline [Print this page]

Author: palacegatepp168 Time: 2023-1-4 14:49
Title: Device always offline
Model: RAP2260(G), device always offline per day with Log message "Device offline. The final time when it sends packets to Cloud is: 2023-01-04 10:39:43(It is an estimated value. The deviation is 1 minute.)"

Could you assign engineer help us to verify the issue and provide us the solution.

Author: GTAC-Sophia Time: 2023-1-5 09:16
Hi Sir,
Maybe you can follow this post to troubleshoot your problem first: 【New reminder】Device cannot go online on Ruijie Cloud - Cloud - ruijienetworks Hope it helpful to you!

Author: Francisco.carde Time: 2023-11-12 13:24
Hello
Were you able to solve the problem with the AP

I have the same problem

Author: GTAC-Jayden Time: 2023-11-12 13:27

Francisco Javier Cardenas replied at 2023-11-12 13:24
Hello
Were you able to solve the problem with the AP

Dear Francisco Javier Cardenas,

May I please know the AP model and the current firmware version?

Best regards,
Jayden

Author: Caravan Hotel Time: 2025-3-28 10:24

GTAC-Sophia replied at 2023-1-5 09:16
Hi Sir,
Maybe you can follow this post to troubleshoot your problem first: 【New reminder】Device ca ...

Hello,

Could you please advise what is the reason why this issue is happening?

Thanks.

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