Ruijie Community

Title: WiFi client summary issue [Print this page]

Author: Rasmus Time: 2023-1-13 21:55
Title: WiFi client summary issue
Hi

Since last update i have had this weird looking graph.
i know for a fact that there is no time a day where there is 0 devices connected, this worked fine on last patch.
Device: EG210G-P -
ReyeeOS 1.210.2428

Author: GTAC-Patrick Time: 2023-1-16 09:48
Do you mean no terminals connected to wifi during this time?

May I know the AP model also?

Author: Rasmus Time: 2023-1-16 15:10

Patrick replied at 2023-1-16 09:48
Do you mean no terminals connected to wifi during this time?

Hi
My gateway is: EG210G-P

My AP is: RAP2260(G)

i mean when the graph is low (the red spots on the picture), that means there were 0 clients connected when the gateway made the point on the graph.
i know for a fact that i never have 0 clients connected at any point.
why does the graph then show 0 devices connected?

Author: GTAC-Patrick Time: 2023-1-16 18:15

Rasmus replied at 2023-1-16 15:10
Hi
My gateway is: EG210G-P

1. Could you share me your network project with Read & Write permission via this email?

zhangjisheng3@ruijie.com.cn
2. Also, could you give me a specific time when there are users connected but showing 0 on Cloud for checking?
3. "this worked fine on last patch", --- the last patch, is it the update of EG210G-P or RAP2260G or Ruijie Cloud?

Author: Rasmus Time: 2023-1-16 19:17

Patrick replied at 2023-1-16 18:15
1. Could you share me your network project with Read & Write permission via this email?

i can see on other screenshots on this forum that i am not the only one with a funny looking graph.

i know for a fact that my TV is active at all time, so there is never 0 devices online, plus there is a phone and a ipad that work from home.

it happend on last EG210G-P update.

Author: GTAC-Patrick Time: 2023-1-17 09:02

Rasmus replied at 2023-1-16 19:17
i can see on other screenshots on this forum that i am not the only one with a funny looking graph ...

I see.
Could you kindly share your network project to me via this email?
zhangjisheng3@ruijie.com.cn

Author: Rasmus Time: 2023-1-17 15:14

Patrick replied at 2023-1-17 09:02
I see.
Could you kindly share your network project to me via this email?

ohh yea i forgot to share, its done now

Author: GTAC-Patrick Time: 2023-1-17 15:46

Rasmus replied at 2023-1-17 15:14
ohh yea i forgot to share, its done now

I've already feedback this to our R&D, please wait

Author: Rasmus Time: 2023-1-17 16:31

Patrick replied at 2023-1-17 15:46
I've already feedback this to our R&D, please wait

Thanks

Author: Rasmus Time: 2023-1-18 15:09

Rasmus replied at 2023-1-17 16:31
Thanks

answer on mail:
The Current Progress
：

Weused the same software on our local EG and reproduced the problem.

Thanksfor your feedback on our Ruijie Community.

We'veasked our R&D team to check it out.

The Next Step
：

Anyprogress/result, I will send an email to you.

Author: GTAC-Patrick Time: 2023-1-18 15:34

Rasmus replied at 2023-1-18 15:09
answer on mail:
The Current Progress
：

bro, you sent the wrong email content here.
this should be the right one:

Author: Rasmus Time: 2023-1-18 15:40

Patrick replied at 2023-1-18 15:34
bro, you sent the wrong email content here.
this should be the right one:

ohh yea sorry, my bad

Working now btw, thanks alot for the help!

Author: GTAC-Patrick Time: 2023-1-18 15:59

Rasmus replied at 2023-1-18 15:40
ohh yea sorry, my bad
Working now btw, thanks alot for the help!

You re welcome~

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