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Title: Request tech assistance [Print this page]

Author: ZEELAND Time: 2023-1-16 20:19
Title: Request tech assistance
How can repaired my eg105g thatfail to complete the upgrade due to cut off of power supply.

Author: GTAC-Steve Time: 2023-1-17 09:24
Dear sir,
Do you mean that the power supply will automatically cut off during the upgrade? May I know did you ungrade EG105 on cloud? Could you please tell me the version at present and after upgarde?
Best regards,
Steve

Author: louie8388@gmail Time: 2023-1-17 11:22

Steve replied at 2023-1-17 09:24
Dear sir,
Do you mean that the power supply will automatically cut off during the upgrade? May I kno ...

When I log in my router to monitor the speed I notice that the system is upgrading, but accedentaly the power supply cut off, when I turn it on again, the router did nat response and there is no internet and I can't log in again. I check all lan port there is no IP address detected. I ask how to restore the setting of my eg105g?

Author: louie8388@gmail Time: 2023-1-17 11:25

Steve replied at 2023-1-17 09:24
Dear sir,
Do you mean that the power supply will automatically cut off during the upgrade? May I kno ...

Can you assist me to repair my router thru remote access.. I will pay the service for the repair.

Author: GTAC-Steve Time: 2023-1-17 18:49

ZEELAND replied at 2023-1-17 11:25
Can you assist me to repair my router thru remote access.. I will pay the service for the repair.
...

Dear sir,
Sorry for my late reply.
This may be because the firmware of the device is lost. Could you please show me the status of the lamp of the device?

Best regards,
Steve

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