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Title: Reyee EW1200 Home router Sync Failed Oray DDNS and IP Traffic Control Config [Print this page]

Author: Clint Thebus Time: 2023-3-17 18:31
Title: Reyee EW1200 Home router Sync Failed Oray DDNS and IP Traffic Control Config
Good Day , I have two Reyee EW1200 Home routers that Sync Failed. I have even done the Manually Deliver on both and they will sync all the requests except for Oray DDNS and IP Traffic Control Config. When I click on the plus of Oray DDNS, I get the remark "the configuration item is not supported".
When I click the plus on IP Traffic Control Config, I get the remark "The device configuration is the latest".
With that, I can not also connect to the devices via Eweb. If you look at the picture below, I have another EW1200 which syc fine on the same firmware.

Thank you

Author: clint.thebus@pr Time: 2023-3-17 20:46
Just an update, I decided to run the sync on my third EW1200Gpro. Now it also has the same requests failing.
I think this might have something to do with the latest firmware as I recently upgraded them.

Author: GTAC-Jayden Time: 2023-3-19 17:47

Clint Thebus replied at 2023-3-17 20:46
Just an update, I decided to run the sync on my third EW1200Gpro. Now it also has the same requests ...

Dear Clint,

Sorry for my delayed response.
Could you please help to share the network with me to check? Please send the sharing link by replying to the email with case ID CS20230319-1513255 in the subject.
Thank you for your support.

Best regards,
Jayden

Author: clint.thebus@pr Time: 2023-3-19 18:10

GTAC-Jayden replied at 2023-3-19 17:47
Dear Clint,

Sorry for my delayed response.

Hi Jayden,
I sent you the link via your email.
Thank you

Author: bandungpod@gmai Time: 2023-3-20 03:27
i had same problem here..
my router EW1200G-PRO cant sync or sync failed, the problem is one of config failed to sync wich Oray DDNS i was try every thing i can like delete all my config on cloud and reset router but Oray DDNS failure to sync

nc or sync failed, the problem is one of config failed to sync wich "Oray DDNS" i was try every thing i can like delete all my config on cloud and reset router but "Oray DDNS" failure to sync

Author: GTAC-Jayden Time: 2023-3-20 10:10

R GANJAR NURSAMSI replied at 2023-3-20 03:27
i had same problem here..
my router EW1200G-PRO cant sync or sync failed, the problem is one of conf ...

Dear sir,

Could you please help share the network with me to check the issue by sending the sharing link to postsale@ruijie.com.cn? Please insert the case id CS20230320-1514940 in the subject of the email. Thank you.

Best regards,

Jayden

Author: admin@timoffice Time: 2023-3-20 11:54
Edited by Timo Primax at 2023-3-20 11:57

GTAC-Jayden replied at 2023-3-20 10:10
Dear sir,

Could you please help share the network with me to check the issue by sending the shari ...

I also had the same problem with new project with 3 router just by today, my home routers are:
EW1200G PRO and EW1200
Error details: Sync Failed with Oray DDNS.

I've tried many times by reseting devices, re-create the project and the Sync Failed error always re-appear. However, this Sync Failed was not happened with my other projects with the same router (which are already in the project from the first setup).

Author: GTAC-Jayden Time: 2023-3-20 15:21

Timo Primax replied at 2023-3-20 11:54
GTAC-Jayden replied at 2023-3-20 10:10
Dear sir,

Dear Timo,

Thank you for your feedback. Currently R&D team is aware of this issue and will address this issue in the upcoming update shortly. Please kindly be advised that this issue will not affect the performance of the device.

Best regards,
Jayden

Author: zb.androtomb@gm Time: 2023-3-22 10:58
I got same problem here

:sad

Author: GTAC-Jayden Time: 2023-3-22 14:43

ZAINUDIN BASTOMMY replied at 2023-3-22 10:58
I got same problem here :sad

Dear Zainudin,

Sorry for the inconvenience caused. R&D will release an update soon to fix this issue. Please kindly be advised that the failure to synchronize Oray DDNS settings will not affect the device's actual performance. I appreciate your understanding.

Best regards,
Jayden

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