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Title: Can't see clients in Cloud after last update [Print this page]

Author: EncoreWaffle@gm Time: 2023-3-29 01:12
Title: Can't see clients in Cloud after last update
Hello!

After the last update of Ruijie cloud, I don’t see clients connected to my AP720-L, I have 31 APs in total and no one client from this APs is displayed in the Ruijie cloud Dashboard.

At the same time, AP730-L works fine, clients from this one AP displayed in Ruijie cloud nomally.
What do I need to do to make the clients visible in Ruijie cloud again?

Firmware AP720-L - AP_RGOS 11.1(9)B1P30, Release(08190210)

Firmware AP730-L - AP_RGOS 11.1(9)B1P18, Release(06190811)

Author: yujiamin@ruijie Time: 2023-3-29 12:11
Dear sir

Thank you for your feedback.I will check it and reply to you ASAP.

Best regards

Jenny

Author: yujiamin@ruijie Time: 2023-3-29 12:23

GTAC-Jenny replied at 2023-3-29 12:11
Dear sir

Dear sir

May I know whether other information of AP like CPU, memory information has synced to cloud successfully?
We need your help to share the network to further check, for security reason, please contact with us on Rita Live(https://www.ruijienetworks.com/rita ) with this case ID: CS20230329-1566909 for this problem.

Best regards
Jenny

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