Ruijie Community

Title: The Client Authentication Fails and a Prompt Indicating Server Unregistered Is Displayed. [Print this page]

Author: admin Time: 2017-5-3 16:12
Title: The Client Authentication Fails and a Prompt Indicating Server Unregistered Is Displayed.
The Client Authentication Fails and a Prompt Indicating Server Unregistered Is Displayed.

Author: admin Time: 2017-5-3 16:13

Common Causes

1) The NAS device encapsulates its IP address into a redirection packet and sends the packet to the portal device for check during Web authentication. If the IP address is inconsistent with the IP address stored on the portal device, a prompt indicating server unregistered is displayed.

2) The portal key is configured incorrectly on the NAS device.

Solution

For the first cause:

1) For a device using the RGOS 11.X software platform, run the ip portal source-interface command to change the IP address.

2) The default IP address sent by the NAS device is the latest IP address encapsulated and sent to the portal device that is contained in the routing table. Therefore, change the IP address on the portal device to rectify the fault.

For the Second Cause:

Check whether the key on the portal device and the key on the NAS device are configured correctly.

Welcome to Ruijie Community (https://community.ruijienetworks.com/)