Title: Trouble AP820-L(V2) - Always Hung & Need Hard Reboot [Print this page] Author: support@vnt.co. Time: 2023-5-16 17:16 Title: Trouble AP820-L(V2) - Always Hung & Need Hard Reboot Dear Ruijie Team,
We have problem with this AP820-L(v2) the device always hung and need hard reboot to back normal again, there is no log and device status offline when hung.
Firmware : AP_RGOS 11.9(6)W1B1, Release(09180101)
SN : G1QPCF6264578
We already troubleshoot with the cable, we change the cable but stil same.
Please help us.
Regrads,
Ridwan.
Helpdesk Support. Author: xiangyansong@ru Time: 2023-5-16 18:14
Dear Sir/Madam,
May I know if the hung means that it will restart? or the power loses?
Best regards,
Edwin Author: xiangyansong@ru Time: 2023-5-17 10:24
Dear Sir/Madam,
May I know the whole topology of this network? Eg.Isp modem——Router——Switch——AP820.
and how the AP820 is powered up?
Best regards,
Edwin
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