Ruijie Community

Title: Bug - Online client list shows 0 [Print this page]

Author: Alexander P Time: 2023-6-27 14:17
Title: Bug - Online client list shows 0
In cloud online clients (topology view) list I have 0 devices but when I click on it, in list view, it shows correct number of devices.

Author: liujunhui1@ruij Time: 2023-6-28 12:08
Dear sir

May I see the pic of error? have you try to refreshed the browser or change to another browser?
and how many clients are connecting to the network ?

best regards,
Ross

Author: Alexander P Time: 2023-6-28 16:04

GTAC-Ross replied at 2023-6-28 12:08
Dear sir

It is showing the same on different machines, Apple or Windows, Safari and Chrome browser. About 15 to 20 clients.

Author: liujunhui1@ruij Time: 2023-6-28 16:14

Alexander Petrović replied at 2023-6-28 16:04
It is showing the same on different machines, Apple or Windows, Safari and Chrome browser. About 1 ...

Dear sir

Ok,I see
May I know have tried to refresh the browser or changed to another browser to see if the same issue exist?
or can you share me the network via this email:liujunhui1@ruijie.com.cn?

best regards,
Ross

Author: Alexander P Time: 2023-6-28 16:25

GTAC-Ross replied at 2023-6-28 16:14

Of course I have tried to refresh, nothing happens.
I have shared network with you. This network has some other issues, please check my other posts..

Author: liujunhui1@ruij Time: 2023-6-28 17:26

Alexander P replied at 2023-6-28 16:25
Of course I have tried to refresh, nothing happens.
I have shared network with you. This network h ...

Dear sir

May I know if the issue still remain on your side?
coz it normal on my side

best regards,

Ross

Author: alex@hypex.co.z Time: 2023-6-28 17:32

GTAC-Ross replied at 2023-6-28 17:26
Dear sir

May I know if the issue still remain on your side?

That is because I have clicked on list of devices and then it populates (to send you screen grabs).
This is happening all the time.

Author: liujunhui1@ruij Time: 2023-7-17 09:24

Alexander P replied at 2023-6-28 17:32
That is because I have clicked on list of devices and then it populates (to send you screen grabs) ...

Dear sir,

Sorry for the later reply, after confirming with the R&D team,
the R&D team have fixed the issue, you can check on your side

Best Regards,
Ross

Author: alex@hypex.co.z Time: 2023-7-17 17:20

GTAC-Ross replied at 2023-7-17 09:24
Dear sir,

Sorry for the later reply, after confirming with the R&D team,

Yes, it's working as expected now.

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