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Title: Reyee home router mesah button led red on after upgraded lastest firmware [Print this page]

Author: ywlee@ales.my Time: 2023-6-29 15:29
Title: Reyee home router mesah button led red on after upgraded lastest firmware
Dear Support,

Recent all the Reyee mesh home the Led Mesh Button red led turn after upgraded to new firmware,any way or turn of it?

Thank you

Author: yujiamin@ruijie Time: 2023-6-29 22:38
Dear sir

The red mesh indicator means the device pairing is disconnected, you can refer to this picture:

May I know whether the system led indicator is normal now? How about your network topology? Whether the EW router is in router mode or wireless repeater mode now? If the EW is online on cloud, you can share with me your network to further check:

Best regards
Jenny

Author: ywlee@ales.my Time: 2023-7-2 22:05
Dear Jenny ,

Thank you for your reply ! any way to contact you via email for this issue which I unable to reply you thru this community side after clicked submit . thank you

Author: ywlee@ales.my Time: 2023-7-2 22:15

User 58099 replied at 2023-7-2 22:05
Dear Jenny ,

Thank you for your reply ! any way to contact you via email for this issue which I u ...

as well I unable to send you the invite link thru this community page after click submit .thank you

Author: yujiamin@ruijie Time: 2023-7-4 16:00

User 58099 replied at 2023-7-2 22:15
as well I unable to send you the invite link thru this community page after click submit .thank yo ...

Dear sir

Sorry for my late reply. You can send the issue details to my email: yujiamin1@ruijie.com.cn. Looking forward to your reply.

Best regards
Jenny

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