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Title: Wireless Network Slow and high latency [Print this page]

Author: galihdamar16@gm Time: 2023-6-30 16:00
Title: Wireless Network Slow and high latency
hi ruijie,

i have a wireless network using ruijie AP720-L in my office floor.
our bandiwidth is dedicated 100Mbps and our user wireless almost 350 device
in my floor have another vendor wireless AP (aruba) and this AP cannot replace due political issue.
my ruijie AP getting slow signal and ping to internet intermittent.

Can you inform to us how to fix the problem ?

thanks for your support.

Author: chenzixuan3@rui Time: 2023-6-30 18:42
Dear sir

Can you provide the following information?

1.What is the wireless speed measurement result at the end point?

2.How many users are connected during the test?

3.Are you testing 2.4G or 5G?

4.If the device is online on Ruijie Cloud, can you share the network to this email service_rj@ruijienetworks.com
?

Author: galihdamar16@gm Time: 2023-6-30 21:51

GTAC-Joy replied at 2023-6-30 18:42
Dear sir

Can you provide the following information?

hi TAC,

point 1. im using speedtest and using nperf.com to measure to wireless.
point 2. when im test only 10 device connected cause i tested in after office hour.
point 3. im using 2.4G and 5 Ghz
point 4. do you mean i share to permit ruijie networks email view access cloud ruijie?

thanks and regards

Author: chenzixuan3@rui Time: 2023-6-30 22:33

Damar Galih Kalicki replied at 2023-6-30 21:51
hi TAC,

point 1. im using speedtest and using nperf.com to measure to wireless.

Dear sir

Yes , pls share network and send the sharing link to this email service_rj@ruijienetworks.com
, so that i can check it on Cloud for you
You can also check this link to share
【New reminder】How to share network on cloud? - Cloud - ruijienetworks

Author: galihdamar16@gm Time: 2023-7-1 20:28

GTAC-Joy replied at 2023-6-30 22:33
Dear sir

Yes , pls share network and send the sharing link to this email service_rj@ruijienetwo ...

hi TS, may i ask our leader to permission first before i share .

possible or not if i i only share read-only to access cloud ?

Author: chenzixuan3@rui Time: 2023-7-12 01:22

Damar Galih Kalicki replied at 2023-7-1 20:28
hi TS, may i ask our leader to permission first before i share .

possible or not if i i only shar ...

Dear sir

Sorry for my late reply . pls share network with read&wirte , if i configure anything , i will let you know first

Author: gifhari.djati@t Time: 2024-2-28 17:23

GTAC-Joy replied at 2023-6-30 18:42
Dear sir

Can you provide the following information?

Dear Damar & Ruijie
I have the same issue, can you explain how to resolve this issue?
Thanks

Author: GTAC-Jayden Time: 2024-2-28 17:54

M Gifhari Djati replied at 2024-2-28 17:23
Dear Damar & Ruijie
I have the same issue, can you explain how to resolve this issue?
Thanks

Dear M Gifhari Djati,

May I please know the device model you are using?
Could you please describe the network topology and what is the wired connection speed test result compared with WiFi speed test result?
The WiFi speed is affected by the negotiated rate between the end devices and AP. When the end device is connected to AP at a shorter distance, it will receive stronger signal and also higher speed, this can be reflected in higher RSSI value. You may check the negotiated rates and RSSI of connected users on Ruijie Cloud using
Web CLI, please test the WiFi speed when both negotiated rates and RSSI are high on the AP.

Best regards,
Jayden

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